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- Tasks: Lead the reception team and create unforgettable guest experiences.
- Company: Join ROKA, a vibrant collection of contemporary Japanese Robatayaki restaurants in London.
- Benefits: Enjoy world-class training, global opportunities, staff discounts, and daily family meals.
- Why this job: Be part of a passionate team that values culinary excellence and customer service.
- Qualifications: Experience as a Reception Manager in a luxury restaurant and a love for Japanese cuisine.
- Other info: We celebrate diversity and welcome all applicants to join our inclusive community.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a passionate and driven Reception Manager to join our team here at ROKA, London. Our Reception Managers are hardworking, dedicated individuals who strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working at a fast pace whilst maintaining ROKA’s high standards. As the new Reception Manager, you will be based in one of our four London locations.
ROKA is a collection of contemporary Japanese Robatayaki restaurants. First launched in 2004 in Charlotte street, our London collection has grown to include venues in Mayfair, Canary Wharf and Aldwych. ROKA embodies the spirit of coming together and sharing a collective dining experience, (RO) symbolises the atmosphere and (KA), the heat of fire from the Robata. Roka is proud to be part of the Azumi collection.
Life at ROKA
At ROKA, we\’re more than a restaurant – we\’re a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:
Honor the Mastery – we celebrate every detail, always striving for perfection – putting pride in everything we do
Do Unto Others – we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy – we bring passion and positivity to everything we do
Main Duties
Your key responsibilities will include:
- Build a culture where every guest feels recognized and valued, creating experiences that meet their expectations
- Take charge of guest relationship programs, ensuring every interaction leaves a lasting impression
- Own the flow of reception shifts, making sure everything runs smoothly
- Handle calls with warmth and efficiency, ensuring every guest’s needs are met with care
- Help bring fresh, revenue-boosting ideas to life and support their success with regular feedback
What We Look For
Our ideal candidate embodies our values and the following:
- A genuine love for culinary experiences & a passion for Japanese cuisine
- Proven experience as a Reception Manager in a luxury high-volume restaurant
- A natural team player who is at home working in sync with a large team
- Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of our team, you’ll enjoy:
- World-Class training, designed to inspire and educate
- Global opportunities, experience hospitality around the globe with our five incredible brands
- Family Meals are shared daily
- Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
- Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.
Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.
Roka Restaurants | Reception Manager employer: Roka Restaurants
Contact Detail:
Roka Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roka Restaurants | Reception Manager
✨Tip Number 1
Familiarize yourself with ROKA's unique dining experience and Japanese cuisine. Understanding the menu and the Robatayaki cooking style will help you connect with the team and guests, showcasing your passion for culinary experiences.
✨Tip Number 2
Highlight your previous experience in high-volume luxury restaurants during your conversations. Share specific examples of how you've successfully managed reception shifts and created memorable guest experiences to demonstrate your fit for the role.
✨Tip Number 3
Showcase your ability to work as part of a large team. Discuss how you've collaborated with colleagues in fast-paced environments, emphasizing your friendly and customer-oriented approach that aligns with ROKA's values.
✨Tip Number 4
Prepare some fresh ideas that could enhance guest experiences or boost revenue. Being proactive and ready to contribute innovative suggestions will demonstrate your commitment to ROKA's success and your role as a Reception Manager.
We think you need these skills to ace Roka Restaurants | Reception Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with ROKA's values and mission. Highlight your alignment with their commitment to customer service, teamwork, and culinary excellence in your application.
Tailor Your CV: Customize your CV to emphasize your experience as a Reception Manager in high-volume restaurants. Include specific examples of how you've created memorable dining experiences and managed guest relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Japanese cuisine and hospitality. Mention any relevant achievements and express your enthusiasm for contributing to ROKA's vibrant community.
Highlight Relevant Skills: In your application, make sure to highlight skills such as team collaboration, customer orientation, and the ability to handle fast-paced environments. These are crucial for the Reception Manager role at ROKA.
How to prepare for a job interview at Roka Restaurants
✨Show Your Passion for Japanese Cuisine
Make sure to express your genuine love for culinary experiences, especially Japanese cuisine. Share any personal stories or experiences that highlight your enthusiasm and knowledge about the food culture.
✨Demonstrate Customer Service Excellence
Prepare examples from your previous roles where you went above and beyond to create memorable dining experiences. Highlight how you handled challenging situations with warmth and efficiency.
✨Emphasize Team Collaboration
As a Reception Manager, being a team player is crucial. Discuss your experience working in sync with large teams and how you foster a supportive environment among colleagues.
✨Bring Fresh Ideas to the Table
Be ready to share innovative ideas that could enhance guest experiences or boost revenue. Show that you are proactive and willing to contribute creatively to the restaurant's success.
