At a Glance
- Tasks: Lead transformative initiatives in facilities management, driving innovation and operational excellence.
- Company: Join Robertson Facilities Management, a rapidly growing leader in the FM sector.
- Benefits: Enjoy 33 days annual leave, pension scheme, life assurance, and wellness support.
- Other info: Diverse and inclusive workplace encouraging unique perspectives and ideas.
- Why this job: Shape the future of facilities management while making a real impact on diverse sectors.
- Qualifications: Senior leadership experience in facilities management with a focus on transformation.
The predicted salary is between 80000 - 100000 £ per year.
People. Initiative. Pride. We see more than just service.
Location: Hybrid travel to Stirling, North West, North East, Wales.
Working hours: 38.75 hours, Monday to Friday
Contract: Permanent
Flexible working: Hybrid
Robertson Facilities Management (RFM) provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including education, healthcare, emergency services and commercial, assuring our customers of high-quality, best value and a sustainable approach. RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to ‘make the market’, and to be at the forefront of high value opportunities in the FM marketplace.
We are seeking a dynamic and forward-thinking Transformation Director to join the senior leadership team at RFM. This is a critical, high-impact role responsible for driving large-scale transformation across our regional businesses and central functions. You will lead the delivery of our ambitious business plan—ensuring our operations are efficient, compliant, customer-focused, and commercially successful—while shaping the future of facilities management through innovation, digitalisation, and continuous improvement.
As Transformation Director, you will lead strategic and operational change across five key areas:
- Operational & Digital Transformation
- Drive large-scale transformation programmes spanning operations, culture, and digital innovation (AI, automation, data analytics, CAFM systems)
- Introduce efficiency, sustainability, and service excellence initiatives across the portfolio
- Implement new service delivery models to support growth across emerging sectors
- Champion innovation in smart buildings, energy management, and future FM solutions
- Strategic Leadership
- Partner with the CEO and Board to deliver transformation aligned with growth strategy
- Identify opportunities for diversification, innovation, and digitalisation
- Lead cross-functional strategic programmes and embed continuous improvement culture
- Support development of service lines including hard FM, soft FM, TFM and compliance
- Coach senior leaders to adopt agile, modern operating approaches
- Governance & Performance
- Establish robust KPIs, reporting frameworks, and governance across transformation programmes
- Ensure initiatives drive both profitability and customer experience
- Manage programme risk, resources, and delivery against milestones
- Provide regular updates to the Board on progress, challenges, and outcomes
- Financial & Commercial Oversight
- Own transformation budgets and deliver cost optimisation initiatives
- Support pricing strategy, contract negotiations, and commercial risk decisions
- Drive financial performance and ensure accurate reporting at executive level
- Client & Stakeholder Management
- Build strong relationships with key clients, partners, and senior stakeholders
- Champion customer experience and contract retention across all services
- Act as senior escalation point for transformation initiatives
About You
- Senior leadership experience within UK facilities management or building services
- Strong understanding of compliance, H&S, and statutory maintenance frameworks
- Proven track record in leading large-scale transformation and operational change
- Commercially astute with experience managing P&L and complex service contracts
- Deep knowledge of CAFM systems, digital FM technologies, and workforce models
- Experience across TUPE, outsourcing, and labour-intensive environments
- Skilled in influencing at Board level and presenting complex strategies
- Strong leadership style with the ability to inspire, challenge, and develop teams
Benefits of working with Robertson:
- 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service)
- Salary Sacrifice Pension Scheme
- Life Assurance
- Cycle to Work Scheme
- Discounts (gym memberships, restaurants, days out etc.) with Hapi Rewards App
- Annual Flu Vaccine
- Access to E-Learning
- Health & Wellbeing Support
- Life Management & Financial Support
Diversity & Inclusion: When it comes to diversity and inclusion, we see things differently at Robertson. That’s why we’re working hard to create an environment where everyone can feel welcome, and where we can all be ourselves. We encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too.
If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you. To apply for this role and to start seeing things our way, submit your CV.
This role will be subject to pre-employment screening, including references. The level of screening may vary depending on role responsibilities and will be discussed at interview.
Transformation Director employer: Robertson
Robertson Facilities Management is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible hybrid working model and a comprehensive benefits package including 33 days of annual leave, a salary sacrifice pension scheme, and health support. With a strong commitment to diversity and inclusion, RFM fosters a collaborative work culture where innovative ideas are encouraged, making it an ideal environment for those looking to make a meaningful impact in the facilities management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for a Transformation Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching RFM thoroughly. Understand their growth trajectory and how your experience aligns with their ambitious plans. Tailor your responses to show how you can drive transformation and innovation in line with their goals.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've inspired teams and led large-scale transformations. Highlight your ability to influence at the Board level and how you've successfully managed complex service contracts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the RFM team and contributing to their exciting journey ahead.
We think you need these skills to ace Transformation Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Transformation Director role. Highlight your experience in leading large-scale transformations and any relevant skills in digitalisation and operational change. We want to see how you can bring value to our ambitious plans!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your past successes in facilities management and how they align with our goals at RFM. Let your personality come through!
Showcase Your Leadership Style:As a senior leader, we’re keen to understand your leadership approach. In your application, mention how you've inspired teams and driven change in previous roles. We love candidates who can motivate and challenge their teams to achieve greatness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at RFM!
How to prepare for a job interview at Robertson
✨Know Your Transformation Strategies
Make sure you’re well-versed in the latest trends and technologies in facilities management, especially around digital transformation and operational change. Be ready to discuss specific examples of how you've successfully led transformation initiatives in the past.
✨Showcase Your Leadership Style
As a Transformation Director, your leadership style is crucial. Prepare to share how you inspire and challenge teams, and provide examples of how you've coached senior leaders to adopt modern operating approaches. This will demonstrate your ability to lead effectively.
✨Understand Financial Oversight
Brush up on your knowledge of P&L management and cost optimisation strategies. Be prepared to discuss how you’ve managed budgets in previous roles and how you can drive financial performance while ensuring customer satisfaction.
✨Build Relationships with Stakeholders
Highlight your experience in client and stakeholder management. Prepare to discuss how you’ve built strong relationships and championed customer experience in your previous roles, as this will be key in your new position.
