Night Concierge

Be a part of something new and exciting; find your placeat Riverstone.

£37,115 a year starting salary, plus performance-relatedbonus.

Be part of our team of Night Concierges at our Riverstone Fulham residence.

Let’s start with what is a Riverstone Residence? Think of ablend of outstanding apartments, with the services of a private members cluband a luxury hotel. Riverstone offers a community for over 65’s that assistswith maintaining an active, independent and rewarding lifestyle whilst offeringthe reassurance of service, security and well-being support.

The best of what you love about hospitality– variedrole delivering a great experience, but without the demands and job insecuritythat can go with traditional hospitality roles.

The concierge team (day team and night team) provides a24-hour hospitality services to the residents in their luxury apartments,including our exceptional amenity spaces including spa, gym, cinema, club room,bars and restaurant. Variety is everything in this role, from warm andwelcoming chats, to checking all areas are just so, sorting IT fixes, resolvingissues, booking tickets and activities, providing valet parking, through toserving a coffee in the espresso bar…and so much more. Our concierge team areon hand come rain or shine to make sure our residents live the life they wantto live.

More flexibility to live the life you want to live – the nightconcierge team operate on a 12-hour shift pattern (11.5 working hours) working7 days in every 14-day rota cycle. This role equates to a 3.5-day week workingan average of 40.25 hours. This working pattern may evolve as we continue togrow and learn from our colleagues, what best supports their needs andwellbeing.

This role isright for you if…

• You havea genuine and deep-rooted interest in others and enjoy building long-termrelationships. You are great listener, show real empathy and have that‘real feel’ for how to anticipate the needs of others.




• You wantto take your experience and passion for high end service (possibly, butnot necessarily gained in hospitality, travel or retail) and step out ofthe conventional sectors to be part of creating a new lifestyle choice forthe over-65s in central London.

Key responsibilities of the NightConcierge Team:

• Be the first point of contact for residents needing the convenienceand friendliness of a concierge service to sort, to book, to greet, toadvise, to deliver and to direct as necessary to meet their needs.




• Organise and book resident requirements, from restaurantreservations to activities and events.




• Manage communication with our residents, including through ourresident app.




• Ensure the security of the residence, residents, and team overnightand support the Night Duty Manager.




• Proactively engage with residents, visitors, and suppliers in linewith the Riverstone culture and experience, ensuring that any feedbackand/or issues are responded to professionally and with pace.




• Serve as a trained First Aider and Fire Warden, ready to deliverfirst aid and respond to fire safety incidents as required.




• Maintain all security standards and expectations, includingmonitoring and checking CCTV, ensuring only residents and approved guestsare within the residence, and conducting regular security walk rounds.




• Ability to help residents park their cars so a driving licence willbe required




• Good IT skills will be a big asset to help our residents with theirIT questions and any support needed




• Ensure all areas are immaculately presented and maintained to thehighest standards.




• Support the wider residence team and contribute to continuousimprovement of our services.

This is for you if you are:

• Naturally curious with a passion for delivering excellentexperiences and is customer obsessed




• Highly experienced in the delivery of hospitality and premiumservices successfully




• Have an affinity with Riverstone’s target resident and is customerobsessed, and values driven




• Strong organisational skills, attention to detail, and an ‘allhands-on deck’ approach.




• Have a good understanding of the considerations to be made whendealing with an older demographic and high net worth individuals




• Knowledgeable and experienced in working within a multi-serviceoperational business

A rewarding role

• Starting salary of up to £37,115 (gross) based onexperience, plus performance-related bonus




• Some of the benefits that you will have access toinclude:






• Enhanced pension and life assurance




• Free meals on duty




• Enjoy 25% off discounted dining all year round inour restaurants (conditions apply)




• Annual Health Screening




• Save with us– access a range of discounts andcashback from hundreds of retailers on every day (and special day) items.

AboutRiverstone

Riverstone’sambition is to create exceptional London living for people over 65.

Riverstone isaddressing the needs of a new generation of older Londoners with a best-in-class product that will extend and enhance the independent lifestyles theyenjoy. It will allow them to stay in the neighbourhoods they love and enablethem to live the life they want to live. With high specification apartments incentral locations, Riverstone's residents will benefit from first -classfacilities, a like-minded community, hotel-like hospitality and - when needed -highly personalised, discreet care.

Our twoexceptionally designed developments in Fulham and Kensington are the first ofmany as we grow, both opened in 2022. Our next location Riverstone BishopsAvenue is our newest residence opened in November 2026.

Riverstone isbacked by Goldman Sachs, which is supporting the business’ ambition to buildaportfolio of residences in prime central London locations.

If you areour future Night Concierge, please apply!