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- Tasks: Deliver exceptional service to residents and visitors while managing front desk duties.
- Company: Join Maison UK, a leading lifestyle experience brand in residential living.
- Benefits: Dynamic work environment with opportunities for personal growth and community engagement.
- Other info: Fun, energetic team atmosphere with a focus on resident satisfaction.
- Why this job: Be part of transforming Liverpool's residential scene and make a real difference.
- Qualifications: Customer service experience, excellent communication skills, and a proactive attitude.
The predicted salary is between 24000 - 36000 £ per year.
Maison UK is aiming to create a leading lifestyle experience brand by creating and operating next generation residential buildings and neighbourhoods to live, work and play. MAISON UK RESIDENTIAL is one of the North West's premier real estate companies.
This is a unique opportunity to join the team looking to transform The Residence into one of the hottest and most appealing places to live in Liverpool.
THE ROLE
- Consistently deliver the Maison UK service standard to residents and all visitors
- Undertaking all duties from the front desk
- Establish and maintain positive relationships with the residents to best understand their needs
- Solving problems for the residents
- Give recommendations to our residents
- Replying to resident emails, messages and calls
- Assist with resident move-ins
- Parcel management and security
- Promote resident events and engagement on The Maison UK website and social media platforms (plus the upcoming app)
- Good knowledge of local city attractions, destinations and surrounding areas
- Able to use initiative to enhance the developments reputation and make the community the best available
- Working with senior management to assist in building the Resident Experience model that will be rolled out across all of our future developments
THE IDEAL CANDIDATE
- Excellent customer relations skills, a sense of humour, plenty of energy and enthusiasm
- Experience in a customer service role
- Proactive and enjoy going the extra mile
- Excellent written and verbal skills
- Team player and multitasker
- A people person with a can-do attitude
- Organised, accurate and informed
HOW TO APPLY
Think you’re up for the challenge and want to show us what you’re made of? Please forward a CV in either pdf, Word or PowerPoint and a covering letter telling us why you want to work for Maison UK and what you will bring to the team.
Night Concierge - Residential in Liverpool employer: Maison UK
Contact Detail:
Maison UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge - Residential in Liverpool
✨Tip Number 1
Get to know the company! Research Maison UK and their values. When you understand what they stand for, you can tailor your approach and show them why you're the perfect fit for their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Night Concierge and be ready to share specific examples that highlight your customer service skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Night Concierge - Residential in Liverpool
Some tips for your application 🫡
Craft a Standout CV: Make sure your CV is tailored to the Night Concierge role. Highlight your customer service experience and any relevant skills that show you can deliver the Maison UK service standard. Keep it clear and concise!
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you want to work for Maison UK and what unique qualities you bring to the team. Be genuine and let your personality come through.
Show Off Your Local Knowledge: Since we’re all about creating a vibrant community, mention your knowledge of local attractions and how you can enhance residents' experiences. This shows you’re proactive and ready to engage with our residents!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Maison UK
✨Know Your Stuff
Before the interview, make sure you research Maison UK and their vision for The Residence. Familiarise yourself with their service standards and think about how your experience aligns with their goals. This will show that you're genuinely interested and prepared.
✨Show Off Your People Skills
As a Night Concierge, you'll be interacting with residents regularly. Prepare examples of how you've successfully built relationships in previous roles. Highlight your customer service experience and any situations where you went the extra mile to help someone.
✨Be Ready to Problem Solve
Think of scenarios where you've had to solve problems on the spot. During the interview, be ready to discuss these experiences and how you approached them. This will demonstrate your proactive attitude and ability to handle challenges effectively.
✨Engage with Their Community Focus
Maison UK values community engagement, so come prepared with ideas on how you could promote resident events or enhance the living experience. Showing that you can contribute to building a vibrant community will set you apart from other candidates.