Head of IT Product Engineering

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes' World's Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do. This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

As Head of IT Product Engineering, you will provide clear leadership and accountability for engineering across Ricoh's enterprise application portfolio. Working closely with Product Management, Enterprise Architecture, Technology Operations and business stakeholders, you will ensure our platforms are delivered and maintained to high standards of quality, resilience, scalability and sustainability. You will play a key role in accelerating Ricoh's transition towards a DevOps and product-centric operating model, strengthening our internal engineering capability while creating greater visibility of capacity, skills and investment. Ultimately, you will ensure our engineering organisation is equipped not simply to deliver change, but to continually improve and evolve the technology products that support Ricoh's business.

Core Responsibilities:

• Provide leadership and accountability for product delivery and engineering execution across the enterprise application portfolio.
• Partner with Product Management to translate product roadmaps and priorities into effective engineering plans and outcomes.
• Own the technical health and continuous improvement of enterprise applications and platforms.
• Drive the adoption and maturity of DevOps practices, automation and continuous delivery.
• Improve engineering quality, delivery predictability and speed through effective standards, governance and ways of working.
• Establish clear engineering governance across areas including quality, technical debt, resilience and maintainability.
• Proactively identify and reduce technical debt, improving the sustainability and long-term health of critical platforms.
• Strengthen the resilience, reliability, performance and scalability of business-critical systems.
• Provide greater transparency of engineering capacity, capability and investment to support effective prioritisation and planning.
• Lead engineering resource and vendor management, ensuring Ricoh has the right balance of internal expertise and external capability.
• Develop Ricoh's internal engineering capability, reducing long-term dependency on external suppliers where appropriate.
• Build and develop high-performing engineering teams, establishing clear expectations around engineering excellence and accountability.
• Champion continuous improvement across engineering practices, processes and technology.

You will ideally have

We are looking for an experienced engineering leader who combines strong technical understanding with the ability to lead change across a complex enterprise technology environment. You will ideally bring:

• Significant leadership experience across software engineering, application engineering, enterprise applications or technology delivery.
• Experience leading engineering teams and delivery across a large and complex portfolio of enterprise platforms.
• Strong experience of DevOps, CI/CD, automation and modern engineering practices.
• Experience working within, or transitioning towards, a product-led technology operating model.
• A strong understanding of platform health, technical debt, reliability, resilience, scalability and engineering quality.
• Experience establishing engineering standards, governance and measurable performance indicators.
• Strong resource and capacity management experience, with the ability to align engineering capability to strategic priorities.
• Experience managing technology partners, vendors and outsourced engineering services.
• A track record of building internal engineering capability and developing high-performing technical teams.
• Strong senior stakeholder management and communication skills.
• The ability to balance immediate delivery priorities with longer-term technical sustainability.

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

• Love to Connect: You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
• Love to Grow: Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
• Love to Give Back: Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
• Love to Succeed: Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer. We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.