At a Glance
- Tasks: Be the friendly face of our community, greeting residents and managing daily operations.
- Company: Join Rendall & Rittner, a leading property management company with a people-first approach.
- Benefits: Enjoy 16+ bank holidays, pension scheme, training opportunities, and discounts on travel and entertainment.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Shape a welcoming environment in a vibrant Hackney Wick community while developing your customer service skills.
- Qualifications: Previous experience in hospitality or customer service is a plus; strong communication skills are essential.
The predicted salary is between 28000 - 29000 £ per year.
DEVELOPMENT DETAILS
You’ll be at the heart of a contemporary residential community in Hackney Wick, surrounded by independent cafes, galleries, studios and bars that give the area its creative energy.
With Hackney Wick Overground a short stroll away, and London Fields and Cambridge Heath nearby for services into Liverpool Street and Stratford, the location is well-connected yet village-like.
Your front‑of‑house presence will shape the daily experience for residents and visitors in a modern setting where design, convenience and community come together.
- DAY CONCIERGE
- Rendall & Rittner
- £28000-£29000
- Smoke Haus, Hackney Wick - E8 3SE
- Monday to Friday 0800-1700
- DEVELOPMENT DETAILS
You’ll be at the heart of a contemporary residential community in Hackney Wick, surrounded by independent cafes, galleries, studios and bars that give the area its creative energy.
With Hackney Wick Overground a short stroll away, and London Fields and Cambridge Heath nearby for services into Liverpool Street and Stratford, the location is well-connected yet village-like.
Your front‑of‑house presence will shape the daily experience for residents and visitors in a modern setting where design, convenience and community come together.
ROLE EXPECTATIONS
You will be the friendly first point of contact for residents and guests, delivering a seamless front‑of‑house service from the reception desk and around the development.
You’ll coordinate deliveries, manage keys and contractors, maintain immaculate communal areas and keep clear records, all while handling queries efficiently and professionally.
Every day, you’ll ensure the building feels safe, welcoming and well‑run.
- What Success Looks Like
- Residents and visitors consistently receive a warm, proactive welcome and helpful support.
- Reception and communal areas are always immaculate, orderly and well‑presented.
- Deliveries, keys and contractor movements are logged accurately and handled promptly.
- Issues are identified early, escalated appropriately and resolved with minimal disruption.
- Clear, timely communication keeps residents informed and reassured.
- Compliance, health and safety and site procedures are followed to the letter.
- How You’ll Spend Most Of Your Time
- Greeting residents and guests, responding to queries and providing local information.
- Managing parcel deliveries, logging items and coordinating collection with residents.
- Overseeing key control, access permissions and contractor sign‑in/out.
- Conducting regular walks of the building, noting defects and reporting maintenance needs.
- Maintaining accurate records, incident reports and daily handovers.
- Supporting emergencies and drills, following procedures and liaising with management.
- Who This Role Is For
- You bring a calm, people‑first approach and enjoy helping others.
- You’re organised, detail‑focused and take pride in a spotless front‑of‑house.
- You communicate clearly, listen actively and follow through on commitments.
- You stay composed under pressure and solve problems with initiative.
- You’re a team player who collaborates with colleagues, residents and contractors.
Experience That Helps
- Previous concierge, hospitality, customer service or front‑of‑house experience.
- Experience in residential developments, hotels or corporate reception environments.
- Familiarity with access control systems, parcel management and basic H&S procedures.
- Confident using email, logging systems and handheld devices to keep accurate records.
- Knowledge of the local area and transport links to support resident queries.
What We Offer
- 16 plus bank holidays days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
- About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide.
Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people‑led and technology‑enabled, investing heavily in our teams, systems and continuous improvement.
Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
- How We Hire
- Initial conversation with our talent team
- Interview focused on customer service scenarios, problem‑solving, building operations knowledge and alignment with our values
We aim to complete the process within two to three weeks and communicate clearly throughout.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.
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Day Concierge employer: Rendall & Rittner
Rendall & Rittner is an exceptional employer, offering a vibrant work culture where teamwork and community engagement thrive. As a Maintenance Manager, you'll enjoy competitive salary packages, opportunities for professional development, and the chance to make a real impact in a picturesque riverside setting, ensuring residents feel at home in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rendall & Rittner. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rendall & Rittner before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rendall & Rittner:Your cover letter is your chance to shine! Tell us why you want to work at Rendall & Rittner specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rendall & Rittner!
How to prepare for a job interview at Rendall & Rittner
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
