Remote 3rd Line IT Support Engineer in Stockport
Red Rhino Solutions Stockport About the role
We are looking for an experienced 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider.
Role: 3rd Line IT Support Engineer
Location: Remote with travel to Barnsley office and customer related travel
Salary: Up to £42k with full expenses - overtime & out of hours pay and bonus
General: Career progression, great benefits and a supportive experienced team.
The Role: This is a key role for the 3rd Line IT Support Engineer within the UK Technical function covering Cloud & Server infrastructure and systems.
Project Delivery: Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will include anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include:
- Creation of cloud/server solutions (physical and virtual/cloud) designs based upon client requirements.
- Active Directory designs and migration.
- Creation of implementation and test plans for delivery.
- Implementation of network solutions with post implementation support.
- Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.
Service Desk: Act as 3rd Line escalation point for Service Desk incident tickets. Responsibilities include:
- Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.
- Be an escalation point for service desk tickets for 3rd line escalations.
- Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation.
- Ownership and input to solution designs at all levels (High Level, Low Level and Technical).
- Creation of test plans to ensure required quality of implementations.
- Creation of deployment plans to meet customer requirements and provide relevant levels of risk management.
- Implementation of agreed and approved solutions to agreed quality standard within specified timelines.
- Creation and maintenance of all required documentation and knowledge base articles.
- Providing senior technical input to internal and customer meetings.
The Person: You will be motivated, customer centric and a strong communicator at all levels. It is important that you are qualified in server or a cloud-based qualification. Desirable to have MCSP or equivalent experience but not essential. A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential.
Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities.
Your tasks
Join a dynamic team delivering cloud and server solutions for exciting customer projects.
Your profile
Experience in server or cloud-based qualifications; MCSP or equivalent preferred.
What's also included
Up to £42k salary, full expenses, overtime pay, bonuses, and career progression.
Tech stack & ways of working
Remote 3rd Line IT Support Engineer in Stockport employer: Red Rhino Solutions
Red Rhino Solutions is an exceptional employer for a Remote 3rd Line IT Support Engineer, offering a supportive and experienced team environment that fosters career progression and personal growth. With competitive salaries, full expenses coverage, and opportunities for overtime and bonuses, employees can thrive while working on diverse projects that enhance their technical skills. The company's commitment to client satisfaction and employee development makes it a rewarding place to build a meaningful career.
View Red Rhino Solutions profile
Your perspectives
Make a real impact in IT support while growing your skills and career.
StudySmarter Expert Advice
Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Red Rhino Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
Show Off Your Skills
Create a personal project or case study relevant to the challenges Red Rhino Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Red Rhino Solutions!
Direct Apply to Red Rhino Solutions
Let's not forget to apply directly through the Red Rhino Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills
In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Red Rhino Solutions.
Highlight Relevant Certifications
Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter
Your cover letter is your chance to connect personally with us at Red Rhino Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise
We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Red Rhino Solutions
Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
Locations
- Stockport
