Product Executive – Travel – Folkestone Hybrid

This is an exciting opportunity for internal progression to join our product team as a Product Executive. The Product Executive is responsible for supporting the Product Management team in the smooth operation, development, and administration of travel products and supplier relationships. This role ensures contracts, costing briefs, supplier relationships, and commercial systems are accurately managed while maintaining strong cross‑department collaboration. The Product Executive also acts as a key support point for operational efficiency, quality control, supplier communication, and product development initiatives. This role requires you to be working from our Folkestone office a minimum of 3 times a week.

Role Responsibilities

• Creating all contracts, including Terms and Conditions, annexes, and variations
• Ensuring all contracts are signed, logged, and managed to agreed timelines
• Creating and updating Trip Planners (product costing briefs) for Product Managers to review and sign off
• Conducting year‑on‑year rate comparisons and commercial analysis
• Raising and maintaining date grids accurately
• Supporting Product Managers in securing allocations with suppliers
• Assisting Product Managers in negotiating supplier rates
• Supporting the development of new tours and researching innovative ideas to excite customers
• Planning and booking familiarisation (FAM) and educational trips for colleagues and trade agents
• Populating and maintaining commercial fields within the internal system
• Building and maintaining strong collaborative working relationships with other departments, particularly Product Operations, to ensure smooth business operations
• Acting as the escalation point for quality issues and responding with a customer‑first mindset
• Setting up new tour content within the internal system and approving where required
• Serving as the escalation point for supplier overbookings and stop‑sale requests
• Liaising with the Health & Safety team to ensure new suppliers are fully assessed and compliant
• Representing the company at trade shows, corporate functions, and occasional overseas educational trips
• Taking ownership of assigned products and supplier relationships while acting as their internal champion across departments

The Ideal Candidate

As our Product Executive, you will have prior experience supporting product, contracting and operations teams within travel. Previous experience in the travel, tourism or hospitality industry would also be advantageous. We are open to considering recent graduates with language skills, looking for their first step into a career in Travel.

Key skills and experience:

• Creating, reviewing, and managing supplier contracts
• Commercial awareness and rate analysis
• Strong administration skills in a fast‑paced environment
• High attention to detail and numeracy skills
• Strong written communication and presentation abilities
• Proficient in Microsoft Office (Excel, PowerPoint, Word)
• Data accuracy and reporting
• Skilled in supplier relationship management
• Deadline and timeline management
• Clear reporting and follow‑up

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that’s why we have put together an amazing benefits package for all colleagues.

Benefits available for this role:

• 25 days holiday + bank holidays
• Option to purchase additional leave – 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus – Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better. Fair consideration is given to applications from all applicants, including those with disabilities and those over 50. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.