A client based in Orpington Kent is recruiting for a Client Success Manager. The ideal candidate will have a technical backgound either in Security or Asset Protection. You will also be passional about client satisfaction, operational delivery, training and new technology. You'll shape the customer journey from first engagement through long-term success, while advancing customer trust, project delivery and training standards. Duties · Own the post-sale relationship for assigned strategic accounts, ensuring client satisfaction, loyalty, and results. · Deliver a high-touch onboarding experience focused on measurable crime prevention, asset recovery, and community safety outcomes. · Create and manage customer success roadmaps tailored to public sector and corporate objectives. 2. Project Management & Deployment Oversight · Dealing with asset tracking and command-and-control technologies, coordinating all operational phases from kick-off to impact measurement. · Champion the use of the SARA Model ( Scanning, Analysis, Response, Assessment ) in project planning—aligning security deployments to structured problem-solving best practices used across UK policing. · Manage project documentation, timelines, risk mitigation, and communication between internal teams and external stakeholders. 3. Training Delivery & Enablement · Design and deliver CPD-accredited customer training programmes, enhancing client competence and confidence · Serve as the CPD Training Champion—maintaining compliance with Continuing Professional Development standards and promoting recognised educational value to clients. · Build scalable on-boarding toolkits, training modules, and quick-reference materials for police forces, councils and enterprise clients. · Develop "train-the-trainer" programmes to ensure wide and sustainable internal adoption within client organisations. Technical Sales Support · Act as a trusted technical advisor to Sales and Marketing teams during solution design · Translate technical features into clear operational advantages for policing, security, and commercial settings. · Assist with solution scoping and demonstrations to ensure customer expectations are met and exceeded. 5. Customer Health Monitoring & Growth Enablement · Track customer success metrics (NPS, CSAT, usage engagement) and lead Quarterly Business Reviews (QBRs) for strategic accounts. · Proactively identify up-sell, cross-sell, and renewal opportunities through deep relationship management and outcome achievement. · Drive customer advocacy initiatives, enabling customer success stories, referrals, and public case studies. The ideal candidate · Customer-Focused: Proven success in customer success management, technical account management, or project delivery. · Experienced Project Manager: Skilled in structured, phased project rollout—ideally with knowledge of the SARA model or similar. · Training Expert: Strong background in training delivery, ideally with CPD-accredited or professional-standard training program experience. · Technical Communicator: Confident handling discussions around security technologies, tracking systems and SaaS platforms. · Organised & Resilient: Highly structured in approach to customer engagements and adaptable to dynamic client environments. TPBN1_UKTJ
Client, Technical/Trainer Success Manager employer: Recruit Select Limited
As a Group Accounts Manager in our dynamic organisation, you will thrive in a supportive work culture that values collaboration and innovation. We offer competitive benefits, including professional development opportunities tailored to your career growth, all within a vibrant location that fosters both personal and professional fulfilment. Join us to be part of a team that is committed to excellence in the Freight Industry, where your expertise in multi-currency accounting will be truly valued.
