At a Glance
- Tasks: Welcome guests and create memorable experiences at our front desk.
- Company: Join the Meliá family, a global leader in hospitality.
- Benefits: Competitive salary, global opportunities, discounts, and 28 days holiday.
- Other info: Dynamic work environment in central London with excellent career growth.
- Why this job: Be the first point of contact and make a real impact on guest experiences.
- Qualifications: Previous receptionist experience and strong customer service skills required.
The predicted salary is between 27583 - 27583 € per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It’s knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.
Department: Front Office
Location: Meliá White House Hotel, London (NW1 3UP)
Brand: Meliá Hotels & Resorts
Package: £27,583 per annum + Service Charge
About Meliá White House: Meliá White House is a modern and elegantly refurbished hotel located next to Regent’s Park, just moments from the world-famous shopping destinations of Oxford Circus and Regent Street. With excellent transport links including Warren Street, Great Portland Street, and Regent’s Park underground stations all within a 5-minute walk, the hotel offers a dynamic and international working environment in the heart of London.
What’s in it for you?
- Competitive salary plus service charge
- Global career opportunities across more than 350 hotels worldwide
- Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
- Company pension scheme
- Refer-a-friend bonus (£500 after successful completion of probation)
- 28 days’ holiday including public holidays
- Health cash plan & discounted dental cover with HSF
- Unlimited access to Meliá’s global e-learning platform
- Awards & recognition programmes
- High-street discounts through Perks at Work
- Complimentary meals on duty
- Loyalty rewards and additional employee benefits
Mission: As a Receptionist, you will be the first point of contact for our guests, delivering a warm, genuine, and professional welcome that reflects the Meliá brand. You will play a key role in creating memorable guest experiences, ensuring smooth front desk operations, and contributing to the overall success of the hotel.
Key Responsibilities – Guest Experience & Operations:
- Welcome guests and complete check-in and check-out procedures in a professional, friendly, and informative manner, addressing guests by name whenever possible
- Project a helpful, enthusiastic, and service-oriented attitude, anticipating guest needs and exceeding expectations wherever possible
- Maintain full awareness of daily availability and actively promote up-selling and cross-selling opportunities to maximise occupancy and revenue
- Accurately present and process guest accounts, including company and agency billing, ensuring correct documentation and invoices are provided
- Ensure all guest registration cards are completed accurately and filed correctly, maintaining up-to-date contact details
- Observe and comply with all security, health & safety, and emergency procedures
- Act responsibly and confidently during emergency situations in line with hotel policies
- Carry out all duties in accordance with relevant legislation and company standards
- Support the wider front office team and undertake any additional reasonable duties as required by management
What we’re looking for:
- Previous experience in a similar receptionist or front office role
- Knowledge of OPERA PMS
- Fluency in English (additional Spanish language skills are an advantage)
- Strong communication and customer service skills
- A professional, positive, and proactive attitude
- Ability to work effectively in a fast-paced hospitality environment
- Passion for delivering exceptional guest experiences
Our Commitment to Diversity & Inclusion: Meliá Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. Our differences make us stronger and help us build a responsible present and a sustainable future. Eligibility to work in the UK is required. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Receptionist in London employer: Reception
Meliá White House Hotel offers an exceptional working environment in the heart of London, where employees are valued as part of a warm and passionate family. With competitive salaries, extensive career growth opportunities across over 350 hotels worldwide, and a commitment to employee well-being through benefits like health plans and loyalty rewards, Meliá is dedicated to fostering a supportive culture that inspires personal and professional development. Join us to create memorable guest experiences while enjoying exclusive perks and a vibrant workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Meliá Hotels. Understand their values and what makes them unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence. Think about how you'd handle different guest situations and how to keep that warm, welcoming vibe.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects professionalism while still being comfortable. You want to look sharp and ready to welcome guests into the Meliá experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Meliá team!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the Meliá brand. A warm and genuine tone can make a big difference.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in hospitality or front office roles. We’re looking for specific skills that match the job description, so don’t hesitate to showcase your customer service prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Receptionist position. Share your passion for creating memorable guest experiences and how you can contribute to our supportive family at Meliá.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. So, what are you waiting for? Start your journey with Meliá today!
How to prepare for a job interview at Reception
✨Know the Meliá Brand
Before your interview, take some time to research Meliá Hotels & Resorts. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your proactive attitude and commitment to creating memorable guest experiences.
✨Practice Common Interview Questions
Anticipate questions related to your previous experience, particularly in front office roles. Be ready to discuss your familiarity with OPERA PMS and how you handle busy situations. Practising these responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure your appearance reflects the warm and polished image of Meliá. A smart outfit will not only make you look the part but also boost your confidence as you walk into the interview.
