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For Companies At a Glance
- Tasks: Manage hotel reservations, ensuring accuracy and customer satisfaction while leading a dynamic team.
- Company: Join AC Hotel by Marriott Glasgow, where heritage meets modern hospitality in a vibrant location.
- Benefits: Enjoy flexible working, discounted hotel stays, birthday leave, and more perks to enhance your lifestyle.
- Why this job: Be part of a supportive culture that values your growth and offers real career progression opportunities.
- Qualifications: Experience in hotel reservations, strong communication skills, and a knack for data analysis are essential.
- Other info: This is a 12-month fixed-term contract with a focus on personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
Reservations Manager (FTC) – AC Hotel by Marriott Glasgow
AC HOTEL BY MARRIOTT GLASGOW – RESERVATIONS MANAGER (12-Month Fixed Term Contract)
The AC Hotel Glasgow combines heritage architecture, contemporary design and discerning service to create a seamless experience allowing our guests to focus, be present and connect. Our new hotel is located next to iconic George Square, offering 245 design-led bedrooms that blend form and function for a modern hospitality experience.
OBJECTIVE OF THE ROLE
As Reservations Manager, you will be responsible for managing the hotel\’s reservations process to drive accuracy, revenue, and customer satisfaction. You\’ll collaborate closely with the Revenue and Sales teams, ensuring that our strategy aligns with demand and market trends. You\’ll also oversee the daily operations of the reservations team, developing them to deliver excellent service and commercial results.
KEY RESPONSIBILITIES
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Ensure all business on the books is accurate and reflective of company procedures.
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Operate and maintain all reservation systems (such as Opera) to brand and company standards.
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Implement and monitor pricing and selling strategies across all market segments, in partnership with Revenue and Sales Managers.
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Conduct regular competitor analysis and stay informed of market trends and rate positioning.
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Drive a high-performing reservations culture, developing and mentoring the team to meet key performance targets.
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Balance commercial focus with guest satisfaction, maximising total revenue while ensuring customer expectations are exceeded.
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Ensure full compliance with statutory and company policies related to financial controls, employment, and health & safety.
REQUIREMENTS
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Proven experience in a similar Reservations or Revenue role within the hotel or hospitality industry.
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Experience with Opera and other reservations/revenue platforms.
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Excellent communication and interpersonal skills, with a flair for customer service.
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Strong commercial acumen and understanding of revenue and pricing strategies.
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Confident in data analysis and using competitor/market insights to influence decisions.
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Detail-oriented, highly organised, and able to manage multiple priorities.
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Inspirational leadership skills with the ability to mentor and develop a small team.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
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Discounted hotel room rates for you and your friends & family with Marriott Bonvoy
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Extra day off for your birthday
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Flexible working arrangements
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Pension scheme
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Discounted gym membership
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Retail & leisure discounts across supermarkets, high street stores, and cinemas
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Team social events & engagement initiatives
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Employee Assistance Programme and access to counselling
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Free meals on duty, saving you over 1,000 a year
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Opportunities for internal development and career progression
…and more!
WHY JOIN US?
At AC Hotel by Marriott Glasgow, we foster a collaborative and empowering work culture. As part of the RBH Hospitality Management family, we are committed to investing in your personal and professional development. Whether you\’re stepping into a leadership role or advancing your career, you\’ll find a supportive, forward-thinking environment here.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments throughout the recruitment process, please contact us at .
Reservations Manager (FTC) - AC Hotel by Marriott Glasgow employer: RBH Hospitality Management
Contact Detail:
RBH Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager (FTC) - AC Hotel by Marriott Glasgow
✨Tip Number 1
Familiarise yourself with the Opera reservation system, as it's crucial for this role. If you have experience with similar platforms, be ready to discuss how those skills can transfer to using Opera effectively.
✨Tip Number 2
Stay updated on current market trends and competitor pricing strategies. Being able to demonstrate your knowledge of the hospitality market during your interview will show that you're proactive and commercially savvy.
✨Tip Number 3
Highlight any previous experience in leading a team or mentoring others. The ability to inspire and develop a reservations team is key, so share specific examples of how you've successfully managed teams in the past.
✨Tip Number 4
Prepare to discuss how you balance revenue generation with guest satisfaction. Think of scenarios where you've maximised revenue while ensuring an excellent customer experience, as this is a vital aspect of the role.
We think you need these skills to ace Reservations Manager (FTC) - AC Hotel by Marriott Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or revenue roles within the hospitality industry. Emphasise your familiarity with reservation systems like Opera and any leadership experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of revenue strategies. Mention specific examples of how you've driven results in previous roles, particularly in managing teams and improving guest satisfaction.
Highlight Key Skills: In your application, clearly outline your communication skills, attention to detail, and ability to analyse data. These are crucial for the Reservations Manager role, so provide examples of how you've used these skills effectively in past positions.
Showcase Your Leadership Experience: Since the role involves mentoring a team, include details about your leadership style and any successful team development initiatives you've led. This will demonstrate your capability to inspire and manage a high-performing reservations culture.
How to prepare for a job interview at RBH Hospitality Management
✨Know Your Systems
Familiarise yourself with reservation systems like Opera, as well as any other platforms mentioned in the job description. Being able to discuss your experience with these tools will show your technical competence and readiness for the role.
✨Understand Revenue Strategies
Brush up on revenue management principles and pricing strategies. Be prepared to discuss how you have implemented these in previous roles and how you can apply them at AC Hotel by Marriott Glasgow.
✨Showcase Leadership Skills
Think of examples where you've successfully led a team or mentored others. Highlight your ability to inspire and develop a high-performing reservations culture, as this is key for the role.
✨Research Competitors
Conduct a competitor analysis before your interview. Understanding market trends and how AC Hotel by Marriott Glasgow positions itself against competitors will demonstrate your proactive approach and commercial awareness.
