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- Tasks: Be the friendly face of our hotel, handling check-ins and guest inquiries with a smile.
- Company: Join the Mercure Paignton team, known for exceptional service and a stunning seaside location.
- Benefits: Enjoy discounted hotel stays, flexible working, and wellness events throughout the year.
- Why this job: Experience a vibrant work culture while making memorable moments for guests every day.
- Qualifications: Must be a people person with great communication skills and some hotel experience.
- Other info: Shifts include early mornings and late evenings; additional languages are a plus.
Front office team member (Receptionist) – The Mercure Paignton
JOIN US
We may be new, but our hotels the ibis Styles and Mercure Paignton are already building a reputation for our exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.
Our employees work across both hotels, the ibis Styles and Mercure Paignton creating a welcoming team culture.
At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
Discounted hotel room rates for you and your friends & family
An additional day\’s leave for your birthday
Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per yea
- Employee of the Month/ Year
- Gratuities and Service charges paid
- Discounts in supermarkets and days out
- 20 years old and under 10.92 – 21 years old and over 12.21 per hour
And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
This is a hands-on role, and the successful applicant must be able to answer guest enquiries in a timely and courteous manner, use up-selling techniques to promote hotel services and facilities, and demonstrate knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests-all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
- Processing all reservation requests, changes, and cancellations in a timely manor whilst making the guest feel special.
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it\’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- Experience in a similar role within a hotel environment.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- Oral & written fluency in English. Additional language will be considered a plus.
- Must be able to complete various shifts which include 06.45 – 15.15 or 0900-1800 or 1430 – 2300
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Contact Detail:
RBH Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office team member (Receptionist) - The Mercure Paignton
✨Tip Number 1
Familiarise yourself with the local area and popular attractions in Paignton. Being able to recommend the best brunch spots or hidden gems will not only impress your interviewers but also show that you’re ready to enhance the guest experience.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples of how you've gone above and beyond for guests in previous roles. This will highlight your ability to create memorable experiences, which is crucial for a front office team member.
✨Tip Number 3
Practice your multitasking abilities before the interview. You might be asked how you would handle multiple guest requests at once, so being able to articulate your approach to managing busy situations will set you apart.
✨Tip Number 4
Show your enthusiasm for the hospitality industry during your interactions. Research the Mercure Paignton and its values, and express how your personal values align with theirs, especially regarding teamwork and creating a welcoming environment.
We think you need these skills to ace Front office team member (Receptionist) - The Mercure Paignton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like communication, multitasking, and problem-solving, which are crucial for a front office team member.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific reasons why you want to work at The Mercure Paignton and how you can contribute to their commitment to exceptional service.
Showcase Local Knowledge: Demonstrate your familiarity with the local area in your application. Mention popular spots or hidden gems that guests might enjoy, as this shows your readiness to enhance the guest experience.
Highlight Teamwork Skills: Since the role requires collaboration with various departments, emphasise your ability to work well in a team. Provide examples of past experiences where you successfully coordinated with others to achieve a common goal.
How to prepare for a job interview at RBH Hospitality Management
✨Show Your People Skills
As a front office team member, your ability to connect with guests is crucial. Be prepared to share examples of how you've created memorable experiences for customers in the past. Highlight your communication skills and your knack for making people feel welcome.
✨Demonstrate Local Knowledge
Familiarise yourself with the local area and popular attractions before the interview. Being able to suggest great spots for brunch or hidden gems will show that you're ready to elevate the guest experience and that you genuinely care about their stay.
✨Emphasise Multitasking Abilities
The role requires juggling multiple tasks at once. Prepare to discuss how you've successfully managed busy situations in previous roles, whether it's handling check-ins, answering calls, or coordinating with other departments. Show that you can keep a positive vibe even when things get hectic.
✨Express Your Team Spirit
Being a team player is essential in this role. Share examples of how you've collaborated with colleagues in the past to ensure smooth operations. Highlight your flexible attitude and willingness to help others, as this aligns with the hotel's supportive culture.
