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Assistant Front Office Manager - Courtyard by Marriott Sheffield
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RBH Hospitality Management
Assistant Front Office Manager - Courtyard by Marriott Sheffield

Assistant Front Office Manager - Courtyard by Marriott Sheffield

Sheffield Full-Time No home office possible
RBH Hospitality Management

Assistant Front Office Manager – Courtyard by Marriott Sheffield

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…

OUR HOTEL

Opening soon, Courtyard by Marriott Sheffield is a brand-new 150-bedroom hotel perfectly located between Sheffield and Rotherham. Set within a growing business park and the new Waverley residential development, and just 10 minutes from Meadowhall, the hotel is ideally placed to attract both corporate and leisure guests.

The hotel features stylish rooms across five floors, a fully equipped residents\’ gym, one meeting room, and an on-site car park. Our all-day Bistro & Bar is expected to become a key dining spot in the area.

As part of the globally respected Marriott brand, this property offers the opportunity to be part of a world-class hospitality team.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day\’s leave for your birthday
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship
  • 30% F&B discount at RBH hotels
  • Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
  • Flexible working arrangements
  • Wagestream – choose how and when you get paid
  • Employee Assistance Programme
  • Social and wellness events and activities all year round
  • Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL

What you\’ll be doing..

  • Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
  • Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
  • Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
  • Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
  • Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
  • Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
  • Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
  • Take ownership of the department in the absence of the Front Office Manager.
  • Undertake duty management and be responsible for daily hotel operations.
  • Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.


    • WHAT WE NEED FROM YOU

    • A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
    • Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
    • Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
    • Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
    • Ready to make quick, confident decisions that keep things running smoothly.
    • High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

    EQUAL OPPORTUNITIES

    RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

    RBH Hospitality Management

    Contact Detail:

    RBH Hospitality Management Recruiting Team

    View RBH Hospitality Management Profile
    Assistant Front Office Manager - Courtyard by Marriott Sheffield
    RBH Hospitality Management
    RBH Hospitality Management

    • Assistant Front Office Manager - Courtyard by Marriott Sheffield

      Sheffield
      Full-Time

      Application deadline: 2027-05-15

    • RBH Hospitality Management

      RBH Hospitality Management

      2000

      As one of the UK’s leading hospitality management companies, it’s our experience, infectious passion for hospitality and strong culture that sets us apart. With over 20 years of experience managing 200 hotels, we have a proven track record across the hotel chain scale from economy through to luxury hotels. If you’re looking to add your wealth of skills to our management team, we aren’t short of great opportunities here at RBH. With Head Offices in both Glasgow and Brentford, we are always looking for top talent to join our team management super stars who support our hotels in a variety…

      View RBH Hospitality Management Profile
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