Guest Manager
Qvc About the role
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
This rare and exciting position of Guest Manager supports QVC UK. Reporting into the Senior Manager; Platform Talent and Sales, you will lead the planning, management and development of QVC's Guest strategy and day-to-day Guest operations.
This role is hybrid and will require you to be onsite at our Media and Commerce Center in Chiswick Park, West London, 3 days per week.
As Guest Manager you will ensure we attract, engage and support high-quality Guests who represent our brand values, meet business needs, that elevate the customer experience across live broadcasting, digital and social platforms. This role combines relationship leadership, talent judgement, operational excellence and commercial awareness.
You will work cross-functionally with Buying, Production, Compliance, Editorial, Planning and the wider business stakeholders, to ensure Guest performance supports sales, brand reputation and long-term growth. As a senior level leader, you will be expected to deliver results through others, build strong partnerships, improve ways of working and contribute to broader business goals.
What You'll Bring
- Strong experience sourcing, vetting, booking and briefing guests
- Ability to identify guests who are credible, camera-ready, brand-safe and commercially effective.
- Experience managing relationships with brands, vendors, agents/publicists, internal producers/presenters.
- Solid background in live TV, live social, livestream or broadcast production
- Ability to prepare guests for the realities of live production
- Strong ability to build bonds with people at varying levels
- Leadership skills in team management and coaching, workload prioritization, performance management, developing talent
- Excellent stakeholder management
QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Your tasks
Lead the planning and management of QVC's Guest strategy and operations.
Your profile
Experience in sourcing and managing relationships with guests and brands.
What's also included
Enjoy competitive pay, paid time off, discounts, and parental leave.
Tech stack & ways of working
Guest Manager employer: Qvc
QVC is an excellent employer, offering a dynamic work environment in the vibrant Chiswick Park area of West London. With a strong focus on employee growth and development, the company provides comprehensive benefits and a supportive culture that encourages innovation and collaboration. As a Retention Marketing Specialist, you'll have the opportunity to make a meaningful impact through engaging campaigns while enjoying a flexible hybrid work model.
Your perspectives
Make an impact by enhancing customer experiences across live and digital platforms.
StudySmarter Expert Advice
Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Qvc, so don’t miss out on building those relationships!
Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Qvc!
Some tips for your application 🫡
Show Off Your Customer Service Skills
In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail
When applying for a full-time role like this one at Qvc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter
Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Qvc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability
In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Qvc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Qvc
Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
