At a Glance
- Tasks: Deliver exceptional customer experiences in a premium jewellery showroom and guide clients through meaningful purchases.
- Company: Join Queensmith, an award-winning jeweller redefining the fine jewellery experience in London.
- Benefits: Competitive salary, generous commissions, private healthcare, and 25 days holiday.
- Other info: Enjoy a vibrant work environment with clear career progression and a focus on employee wellbeing.
- Why this job: Be part of a growing team that values excellence, creativity, and genuine customer connections.
- Qualifications: 2+ years in fine jewellery sales with a passion for luxury retail and strong interpersonal skills.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for exceptional sales talent ready to take the next step in their career. This is more than a sales role. It's an opportunity to be part of something special from day one: shaping the customer experience at a brand-new location, working in the heart of London's diamond and jewellery district in a growing, award-winning jeweller that's redefining the fine jewellery experience.
As a Sales Consultant, you'll bring warmth, confidence, and expertise to every interaction, guiding customers through one of life's most meaningful purchases. You'll blend product knowledge with emotional intelligence to help clients navigate bespoke designs, diamond specifications, and precious materials with clarity and care. Working closely with colleagues across Sales, Operations and Production, you'll ensure every stage of the customer journey feels seamless, personal and exceptional.
This role is perfect for someone who has proven themselves in fine jewellery sales and is ready to elevate their career with a company that champions excellence, innovation, and genuine customer connection.
What You'll Be Doing
- Welcome customers into our premium showroom and deliver an outstanding, personalised experience from first consultation to final handover.
- Provide expert guidance on diamonds, gemstones, metals, and craftsmanship, translating technical details into engaging, confident recommendations.
- Achieve and exceed individual sales targets through consultative selling and closing appointments with professionalism and care.
- Build lasting relationships with clients through thoughtful follow-up, driving loyalty, repeat business, and referrals.
- Promote bespoke design services, resizing, aftercare packages, and complementary pieces with natural confidence.
- Collaborate seamlessly with the wider team on appointments, special orders, bespoke commissions and service requests.
- Stay current on product launches, market trends, and customer insights to enhance both performance and experience continuously.
- Champion the high standards that define Queensmith, ensuring brand and service consistency across every touchpoint.
Requirements
What We're Looking For
- Minimum 2 years in a customer-facing sales role within fine jewellery.
- Proven track record of meeting or exceeding sales targets whilst delivering exceptional service.
- Genuine passion for luxury retail and helping customers make confident, informed decisions.
- Strong interpersonal skills and the ability to build rapport quickly and authentically.
- Comfortable in a fast-paced, collaborative environment with evolving priorities.
- Confident learning technical product details and communicating them in accessible, compelling ways.
What sets you apart:
- Customer-centric mindset with high emotional intelligence.
- Natural sales ability with confidence in consultative selling, upselling and cross-selling.
- Excellent organisational skills to manage multiple client journeys, appointments and follow-ups simultaneously.
- Adaptability and resilience in a dynamic retail setting.
- Eagerness to grow with a forward-thinking brand at an exciting stage of expansion.
- Strong communication and interpersonal skills, with excellent follow-up discipline and organisational ability to nurture client relationships.
Why Queensmith?
At Queensmith, we're revolutionising the engagement and wedding jewellery experience. Our culture is built on three pillars: Be Brilliant (the relentless pursuit of excellence), Be Clear (transparent, ethical, and impactful), and Be Unique (celebrating individuality and creativity). Just as we democratise diamond jewellery through bespoke craftsmanship, we create an exceptional, rewarding environment for our teams.
What Makes Us Different
- Authentic craftsmanship: We don't just sell jewellery; we manufacture it. Our in-house workshop means you'll truly understand what you're selling and can speak with genuine authority about how each piece is made.
- Consultative, client-led sales: No hard selling. Our approach is warm, expert, and commercially astute, focused on building lasting relationships rather than one-off transactions.
- Real progression with a growth-focused business: Clear expectations, strong support, and genuine career development opportunities. We're expanding with purpose, and ambitious team members grow with us.
- Transparent, ethical practices: From how we source our materials to how we communicate with customers, integrity sits at the heart of everything we do.
Benefits
What You'll Enjoy
- Highly competitive salary and financial benefits.
- Generous sales commissions and company bonus scheme (realistic target earnings of up to £20,000 per year on top of base salary).
- Clear progression pathways across departments.
- Generous pension contributions.
- Premium workspace in Central London.
- Free barista-quality coffee bar on-site.
- Private healthcare plan and wellness benefits.
- 25 days holiday + bank holidays.
- Access to a mindfulness app and mental health support.
- Employee Recognition Programme that celebrates your contributions.
- Comprehensive training and professional development opportunities.
- Regular workplace culture initiatives and team events.
If you're an ambitious jewellery sales professional looking for your next challenge with a brand that values brilliance, clarity, and individuality, we'd love to hear from you.
Fine Jewellery Sales Consultant - London 💍 employer: Queensmith
At Queensmith, we pride ourselves on being an exceptional employer that values our team as our greatest asset. Located in Birmingham, our vibrant work culture fosters personal and professional growth, offering tailored opportunities for advancement alongside competitive financial benefits and a supportive environment. With a commitment to excellence and innovation, we empower our employees to thrive while delivering unforgettable experiences to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Fine Jewellery Sales Consultant - London 💍
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Queensmith, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Queensmith!
We think you need these skills to ace Fine Jewellery Sales Consultant - London 💍
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Queensmith, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Queensmith and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Queensmith that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Queensmith
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
