Business Analyst in Bristol

About us

Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme. Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms. Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.

IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll. With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We’ve been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Procentia People are a community of passionate specialists dedicated to developing best-in-class software solutions and client service. We’re a vibrant assortment, everyone is welcome here. We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day.

The job

As part of our continuing growth, we are seeking to recruit a Business Analyst to work in our client success department. You’ll be working on either implementing shiny new clients or helping existing clients with their projects and changes (or both). Implementations are the first chance our business gets to work closely with new clients. This is where we’re installing and configuring our system to meet our client’s needs. We’re focused on building successful and lasting relationships with our clients because we make each other successful in the long run.

Here’s what you’ll be doing:

• Working with clients and the business to document requirements and identify solutions.
• Using clear and appropriate language that allows clients and internal stakeholders to understand what is being asked and what is needed to be done.
• Helping clients and the business to identify business improvements, assess the feasibility of change and communicate the benefits.
• Support the business and clients to recognise where risks to delivery lie or dependencies that could have significant impact on delivery.
• Translating business requirements into functional and non-functional requirements.
• Producing documentation such as specifications, dependency mappings, and process flows.
• Using data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.
• Identify the processes and information technology required to introduce your recommendations.

Key skills and experience:

• Experience of working as a technical Business Analyst in a pensions, financial services or IT environment.
• Great communication with all stakeholders.
• Sound technical knowledge.
• Experience of requirements gathering to support the configuration and development of software, ideally pensions or other financial services related systems and web.
• High degree of numeracy.
• Excellent team worker with good time management and work planning abilities.
• Be self-motivated and capable of working independently.
• You’ll need to sweat the detail on data analysis and documentation (including architectural/design documentation).
• Be hard working and willing to go the extra mile when needed.
• Be apt at problem solving and breaking down a requirement.

Let’s talk about what’s in it for you:

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week.
• Buying and Selling holiday (up to 1 week).
• Volunteer day.
• 5% Employer contribution pension.
• Life Assurance.
• Private Medical Insurance.
• Employee Assistance Programme (EAP).
• Health care cash plan.
• Tusker – Electric Car Leasing scheme.
• And many more.