Assistant Manager
Priority Recruitment Services About the role
Location: Middlesbrough
Basic Salary: £30,000 OTE: £36,000 - £44,000+ per annum
Shift and schedule: Trading hours are 9 am - 5:30 pm, Monday to Saturday, and 10:30 am - 4:30 pm on Sundays. 5 over 7 day working pattern.
This opportunity offers complete autonomy, a defined progression path, and the chance to be part of an award-winning sales team. With industry-leading support and a tailored training platform, this role offers plenty of opportunities for personal and professional growth. Our client is a leading telecoms brand, priding themselves on providing some of the most competitive mobile and broadband contracts and deals on the hottest new phones and accessories.
Are you an experienced Assistant Manager or a Retail/Sales Management professional ready to step into a dynamic new role?
What's in it for you:
- Starting salary of £30,000 per annum.
- Monthly commission, paid on performance, with an uncapped structure that rewards results.
- Join an award-winning franchise recognised for excellence within the telecoms industry.
- Enjoy exclusive staff discounts on phones, plans, and accessories - plus extended perks for friends and family.
- Access premium accessories at cost price - ideal for tech lovers and savvy savers alike.
- Regular team incentives, social events, and monthly recognition awards to celebrate wins and keep things fun.
More about the role:
- Welcoming customers into the store and setting the tone for a professional, approachable, and customer-first environment.
- Leading by example on the shop floor - offering tailored advice on mobile plans, handsets, broadband, and tech accessories based on each customer's needs.
- Managing day-to-day operations, ensuring the team delivers outstanding service and achieves commercial targets.
- Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions.
- Overseeing the sales floor - stepping in to support team members, resolve customer queries, and drive performance.
- Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards.
- Handling transactions, returns, and customer escalations with confidence and care, ensuring every customer leaves satisfied.
- Taking ownership of store presentation, compliance, and cleanliness, ensuring everything's running smoothly behind the scenes.
- Reporting on daily/weekly sales figures, identifying areas for improvement, and putting plans in place to boost results.
- Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs, and operational improvements.
- Bringing energy, organisation, and initiative; you're the go-to person when things need sorting quickly and effectively.
Successful Applicant:
- Telecoms experience essential.
- At least one year of management experience, as this is the client's busiest location.
- Confident leading from the front - experienced in coaching and motivating teams to smash sales targets.
- Thrives in fast-paced, target-driven settings where every day brings something new.
- Strong track record of delivering results, both individually and through others.
- Hands-on and proactive - just as comfortable rolling up your sleeves on the shop floor as you are reviewing performance.
- Passionate about tech and telecoms - stays up to date with the latest products, plans, and market trends.
- Clear, confident communicator who knows how to get the best out of their team and build customer trust.
- Positive, solutions-focused attitude - driven by hitting goals and creating a brilliant in-store experience.
- Comfortable working independently and making decisions that benefit the team, the customer, and the business.
About Priority Recruitment:
We are a retail specialist agency, established in 2012 with a unique goal in mind: to create genuinely awesome recruitment experiences with a personal touch. Rated 4.9/5 on Google, we value our staff and go out of our way to ensure they have a positive experience with us and our clients. Whether you're an experienced Assistant Manager or are ready for the next step in your managerial career, this is an incredible opportunity to become a part of an ambitious and successful brand. Apply now for more details, we'd love to hear from you!
Your tasks
Lead a dynamic team, drive sales, and create an amazing customer experience.
Your profile
Telecoms experience and at least one year in management required.
What's also included
Starting salary of £30,000 plus uncapped commission and exclusive staff discounts.
Tech stack & ways of working
Assistant Manager employer: Priority Recruitment Services
Join a dedicated team in Wiltshire as a Senior Residential Care Worker, where you will have the opportunity to make a significant impact on the lives of children and young people. Our supportive work culture prioritises professional development with access to over 100 free virtual courses and a generous employee discount scheme, ensuring that you can grow both personally and professionally while enjoying a rewarding career in a nurturing environment. With flexible shift patterns and a commitment to safeguarding, we offer a fulfilling role for those ready to lead and inspire others.
View Priority Recruitment Services profile
Your perspectives
Be part of a fast-paced environment with real opportunities for growth and recognition.
StudySmarter Expert Advice
Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Priority Recruitment Services, so don’t miss out on building those relationships!
Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Priority Recruitment Services!
Some tips for your application 🫡
Show Off Your Customer Service Skills
In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail
When applying for a full-time role like this one at Priority Recruitment Services, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter
Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Priority Recruitment Services and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability
In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Priority Recruitment Services that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Priority Recruitment Services
Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
