Prima in Manchester is expanding its Customer Care operations and seeks a Customer Care Manager to launch, lead, and scale the Manchester site. You will oversee day-to-day fulfillment and postsale validation, empower Team Leads, and collaborate with product and tech teams to drive improvements.
Reporting to the Head of Customer Care, the role focuses on building a strong customer service function and delivering a great customer experience for growing UK customers.
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Customer Care Manager - Launch & Scale (Manchester) employer: Prima
At Prima, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. As a People & Culture Partner, you will have the opportunity to drive meaningful initiatives that enhance employee experience and foster growth within our rapidly expanding team in the UK. With a strong focus on talent development and retention, we offer a supportive environment where your contributions are valued, and your professional growth is nurtured.
