Prima in Manchester is expanding its UK Customer Care operations and seeks a Validations Lead to drive efficient, accurate, customer-centric policy validation. You will mix hands-on operational leadership with team mentorship to raise performance and service quality.
You will balance day-to-day people management with active case handling while maintaining high standards, pushing KPIs, and building a trusted, collaborative team culture across the hub.
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Validations Lead | Policy Quality & People Leadership in Manchester employer: Prima
At Prima, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. As a People & Culture Partner, you will have the opportunity to drive meaningful initiatives that enhance employee experience and foster growth within our rapidly expanding team in the UK. With a strong focus on talent development and retention, we offer a supportive environment where your contributions are valued, and your professional growth is nurtured.
