Building Manager in Hook

• Building Manager
• Department: Building Management
• Description
• Key information: Commercial Office | On-site - Hook (Buildings Form 1 & 2)

At Praxis, our values are Professionalism, Ownership, Entrepreneurialism, Meritocracy and Action This Day, we expect people to take responsibility, challenge convention, bring ideas and get things done.

We’re looking for a proactive, hands-on Building Manager to take ownership of a circa 108,000 sq ft commercial office asset space across our site, with a strong focus on tenant experience, ESG and building standards.

You’ll be a visible presence for corporate office tenants across two buildings, external areas and an on-site café, including building strong tenant relationships and creating initiatives and events that bring occupiers together.

This is not a reactive role, we want someone who spots opportunities and issues early, takes ownership and sees things through.

You’ll need a strong FM/building operations background, relevant health and safety knowledge such as IOSH or NEBOSH, and the drive to make a tangible difference.

You’ll be the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.

You’ll need to be someone who doesn’t wait to be told there’s a problem.

Whether it’s a maintenance issue, contractor performance, building presentation or tenant concern, you’ll be expected to identify issues early, take action, coordinate the right people and follow things through to resolution.

• Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.
• Maintain high standards of building presentation, cleanliness, safety and general environment across occupied and communal areas.
• Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through.
• Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues.
• Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks.
• Ensure reported maintenance, cleaning, compliance and building issues are escalated to the correct team or contractor and tracked through to resolution.
• Coordinate contractor attendance on site, ensuring access, permits, risk assessments, method statements and site procedures are followed where required.
• Support planned and reactive maintenance activity by coordinating access, communication, attendance and completion evidence.
• Monitor key building systems and elevate faults or concerns relating to CCTV, alarms, access control, intercoms, fire systems and other site infrastructure.
• Support health, safety and compliance activity, including inspections, records, corrective actions and escalation of urgent risks.
• Maintain accurate site records, inspection notes, communication logs, meter readings, contractor attendance records and issue trackers.
• Complete reporting requirements accurately and within agreed timescales.
• Support move-in, move-out and tenant transition activity, ensuring actions are coordinated and completed in line with agreed process.
• Support projects, procurement and site works where required, ensuring purchase orders, contractor coordination and records are properly maintained.
• Communicate clearly with tenants and internal stakeholders on works, disruption, access requirements, building updates and issue resolution.
• Identify recurring issues, service gaps or tenant concerns and elevate them with practical recommendations.
• Protect the tenant experience by ensuring standards are maintained and avoidable disruption is minimised.
• Contribute positively to the wider Property Management function by maintaining professionalism, ownership and clear communication.

Commercial office experience is essential.

We’re specifically looking for someone who has experience managing or supporting corporate office tenants within a commercial office environment.

Experience solely within retail, hospitality or other customer-facing environments would not be suitable for this role.

You’ll also need

• Building management, front of house, facilities or customer-facing operational experience.
• Strong tenant, occupier and visitor service skills.
• Practical understanding of building operations, maintenance issues and contractor coordination.
• Working knowledge of health and safety, site procedures and compliance records.
• Confidence coordinating contractors, access, permits and site activity.
• Ability to identify defects, risks and presentation issues early.
• Clear written and verbal communication.
• Strong organisation, record keeping and follow-through.
• Ability to manage competing requests without losing control of priorities.
• IOSH, NEBOSH or relevant facilities qualification is desirable.

You’ll take pride in the building and have a strong sense of ownership.

You’ll act quickly when issues arise, maintain a visible presence on site and communicate clearly and professionally with tenants and stakeholders.

You’ll keep tenants informed and supported, follow things through until matters are resolved and have the confidence to challenge poor standards and avoidable disruption.

Most importantly, you’ll represent Praxis with professionalism, accountability, presence and high standards.

Benefits

• Discretionary bonus scheme
• 25 days holiday per year plus bank holidays
• Private Medical Insurance (medical history disregarded)
• Annual Dental benefit inclusive of two appointments per year
• Healthcare Cash Plan
• 5% Company pension contribution
• 3x Life Assurance
• Cycle to work scheme
• Employee Assistance Programme
• Group income protection scheme

If you're an experienced commercial office Building Manager who wants genuine ownership of a building and its tenant experience, we'd like to hear from you.

Values

Professionalism | We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.

Ownership | Every asset, challenge, and opportunity is treated as our own.

We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.

Entrepreneurialism | We challenge convention and champion imaginative solutions.

Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.

Meritocracy | Results, hard work, and strong ideas matter more than age, tenure, or titles.

We are a diverse team that collaborates openly so each person can reach their full potential.

Action This Day | We do not defer or delay. Anything that can be done today, is done today.

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