At a Glance
- Tasks: Lead stock operations and ensure smooth product flow in a vibrant retail environment.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly gifts, bonuses, and access to wellness support.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Be part of a creative team that celebrates art and culture through unique products.
- Qualifications: Experience in retail stock management and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
What to Expect
- Contribute to a fast-growing European business that combines retail, art, and creative storytelling
- Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
- Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
- Monthly appreciation gifts featuring our latest POP MART designs
- A structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
- Training and development programmes that build both professional skills and creative thinking
- Regular team events that bring our people together to share ideas and celebrate our work
The Role and Candidate
The BOH Stock Manager leads the back-of-house stock operation, taking ownership of stock accuracy, receiving deliveries, stockroom organisation, and shrinkage control. This is a hands-on role, working closely with the VM Team, Floor Managers, and sales floor team to ensure product moves efficiently from delivery through to the customer, while keeping the stockroom compliant, organised, and audit-ready at all times.
Responsibilities
- Own stock file accuracy across the store, managing faulty stock, supplier returns, and raising SKU discrepancies with the buying and management teams.
- Run cycle counts and physical stock checks, ensuring audits are accurate and discrepancies are kept to a minimum.
- Deliver against stock loss and shrinkage KPIs by putting in place clear action plans and processes.
- Manage the team to process deliveries efficiently, including receiving and checking.
- Oversee put away and stockroom organisation, ensuring products are labelled and stored so the floor team can find and replenish them quickly.
- Provide daily updates to store and department managers on stock position, new lines, and any issues affecting stock holding.
- Act as the link between BOH and FOH teams, ensuring smooth handoffs and shared visibility of stock.
- Manage, coach, and develop the BOH team, giving regular feedback and building development plans that recognise talent and address gaps.
- Ensure full compliance with trading standards, health and safety legislation, and store operating procedures.
Required Qualifications
- Proven experience managing stock operations and a team within a fast-paced, high-volume retail environment.
- Strong leadership, coaching, and communication skills, with the ability to motivate and develop a team.
- Commercially minded and results-driven, with a strong focus on stock accuracy and operational excellence.
- Solid experience with inventory systems, stock reporting, cycle counts, and loss prevention.
- Highly organised and proactive, with the ability to prioritise and keep the team focused during busy periods or change.
- Genuine passion for retail operations and delivering a seamless experience for customers and colleagues alike.
Desirable but Not Essential
- Knowledge of CEGID POS usage
- Experience in the toy or collectibles industry
- Multi-lingual language ability
Flagship BOH Stock Manager employer: POP MART
At POP MART, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates creativity and collaboration. As a Flagship Stock Manager in our new London store, you'll benefit from structured training, ongoing development opportunities, and a supportive team environment, all while contributing to a fast-growing global brand in the designer toy industry. With regular team events and a focus on employee wellbeing, POP MART is dedicated to fostering a workplace where your skills can flourish and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship BOH Stock Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like POP MART, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like POP MART!
We think you need these skills to ace Flagship BOH Stock Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at POP MART, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at POP MART and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show POP MART that you’re ready to jump in and contribute right away!
How to prepare for a job interview at POP MART
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
