At a Glance
- Tasks: Lead UX strategy and elevate design standards across critical infrastructure projects.
- Company: Join a forward-thinking company focused on user-centred design in a dynamic environment.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by shaping user experiences and mentoring the next generation of designers.
- Qualifications: Extensive experience in UX leadership, with strong problem-solving and stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a Lead UX Consultant to drive the User-Centred Design (UCD) strategy across a critical infrastructure value chain. This is a strategic "Player-Coach" role designed for a senior practitioner who excels at the intersection of complex problem-solving, design governance, and organisational UX maturity.
Lead the UCD approach for high-priority programmes, ensuring design outputs align with both technical requirements and user success outcomes. Develop and maintain a comprehensive Experience Framework, including design standards, journey management, and the implementation of standardised metrics such as SUS or UMUX. Elevate the wider team's UX maturity through expert mentorship and the creation of core design artefacts, principles, and personas.
Oversee project-level UX resources and vendors to ensure consistency across Agile, Waterfall, and Hybrid delivery methodologies. Translate qualitative and quantitative research insights into evidence-based strategic recommendations for senior leadership and project boards. Manage UX risks, issues, and change controls, ensuring all design impact is quantified and evidenced within the unified delivery framework.
Facilitate discovery workshops, kick-off sessions, and insight reviews to build strong, collaborative relationships across the business.
The Ideal Candidate
You will bring extensive experience in a Senior or Lead UX capacity, ideally within a regulated or large-scale enterprise environment. You are equally comfortable defining high-level design governance as you are facilitating a workshop or producing journey maps. Your ability to act as a trusted advisor to senior stakeholders while maintaining a focus on technical delivery is essential. This role will operate on a hybrid working basis with opportunity to work from either Glasgow, Aberdeen or Perth.
Required Skills:
- Waterfall
- Reviews
- Metrics
- Workshops
- Agile
- Infrastructure
- Strategy
- Vendors
- Research
- Design
- Business
- Leadership
- Management
UX Lead employer: PLUG
Join a forward-thinking organisation that prioritises user-centred design and values your expertise as a Lead UX Consultant. With a strong commitment to employee growth, we offer mentorship opportunities and a collaborative work culture that encourages innovation and strategic thinking. Enjoy the flexibility of hybrid working from vibrant locations like Glasgow, Aberdeen, or Perth, where you can thrive in a supportive environment dedicated to elevating UX maturity across critical infrastructure projects.
StudySmarter Expert Advice🤫
We think this is how you could land UX Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the UX field and let them know you're on the hunt for a Lead UX role. Attend industry meetups or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that demonstrate your ability to drive User-Centred Design strategies. Make sure it’s easy to navigate and visually appealing—first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common UX scenarios. Be ready to discuss how you've tackled complex problems and improved UX maturity in previous roles. Use real examples to showcase your expertise and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace UX Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the UX Lead role. Highlight your experience in User-Centred Design and any relevant projects that showcase your problem-solving skills and design governance expertise.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've elevated UX maturity in previous positions and how you can bring that experience to our team.
Showcase Your Methodologies:We want to see your familiarity with Agile, Waterfall, and Hybrid methodologies. Mention any specific projects where you've successfully applied these approaches and how they contributed to user success outcomes.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at PLUG
✨Know Your UX Fundamentals
Make sure you brush up on your User-Centred Design principles and methodologies. Be ready to discuss how you've applied these in past projects, especially in complex environments. This will show that you understand the core of what the role entails.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe how you'd handle specific situations. Think about your experience with Agile and Waterfall methodologies, and be prepared to explain how you would manage UX risks and issues in those contexts.
✨Showcase Your Mentorship Skills
Since this role involves elevating the team's UX maturity, be ready to share examples of how you've mentored others in the past. Discuss any workshops you've facilitated or design artefacts you've created that helped improve team performance.
✨Align with Business Goals
Demonstrate your ability to translate research insights into strategic recommendations. Prepare to discuss how your design outputs have aligned with technical requirements and user success outcomes in previous roles, as this will resonate well with the interviewers.
