At a Glance
- Tasks: Lead IT service transitions and ensure smooth operations across global regions.
- Company: Join a fast-growing global biscuits and confectionery business with iconic brands.
- Benefits: Dynamic work environment, opportunities for growth, and a focus on collaboration.
- Other info: Work in a beautiful campus with diverse teams and a clear vision for success.
- Why this job: Make a real impact in a vibrant team dedicated to bringing happiness to consumers.
- Qualifications: Experience in IT Service Transition and strong knowledge of ITSM processes required.
The predicted salary is between 57704 - 70528 £ per year.
Want to help us bring happiness to the world?
Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people?
Then this is the place for you.
As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire.
We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.
To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability.
If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact.
- Role Title: IT Service Transition Manager - Global IT Service Management
- Site Introduction
In 2021, pladis proudly opened the doors to our vibrant global hub, the MIU Campus.
Located in the heart of Chiswick Park, West London.
Just a short 5-minute walk from Gunnersbury Station, our campus is nestled within 33 acres of beautifully landscaped gardens, offering a welcoming and inspiring environment for all.
Chiswick Park is home to both our UK and Global Corporate teams, bringing together diverse teams across the business.
What will this role achieve?
The IT Service Transition Manager is accountable for the successful transition of IT projects, changes and enhancements into live service across five global regions, ensuring services are operationally ready, stable and supportable from day one.
The role ensures each new or changed service has a robust service wrapper, including support processes, escalation paths, ownership models and operational documentation, and acts as a key liaison between regional IT teams, third‑party AMS partners and Service Desk providers.
What will be your key deliverables?
- Principal Accountabilities
- Service Transition Delivery
- Own the end-to-end service transition process for new services, applications and significant changes.
- Ensure transitions meet agreed Service Acceptance Criteria and include a complete operational service wrapper.
- Validate support model, support hours, incident/request/problem processes, escalation paths, monitoring, runbooks, knowledge articles, RACI, CMDB and service catalogue updates.
- Ensure structured handover into Service Operations, including hypercare where required.
- ITSM Delivery Oversight
- Oversee the effectiveness of ITSM processes as they relate to transitioned services across regions.
- Drive standardisation and consistency in transition execution and operational readiness.
- Identify readiness risks such as documentation gaps, unclear ownership or lack of monitoring, and drive resolution.
- Validate support team readiness, end-user readiness activities and formal service ownership acceptance.
- Change & Release Readiness Governance
- Work with Change Enablement and Release Management to ensure changes are risk‑assessed and operationally validated.
- Confirm deployment and rollback plans are complete and tested, operational impacts are understood and go/no-go governance is in place.
- Provide transition readiness input into CAB and governance forums; ensure PIRs are completed and actions tracked.
- Vendor & Partner Integration
- Act as the service transition integration point between internal IT teams and external AMS / Service Desk providers.
- Ensure suppliers receive knowledge transfer and understand service ownership, roles and escalation paths.
- Align suppliers to transition standards, common processes, tooling, SLAs and ways of working.
- Drive accountability across vendors for service quality, risks and early‑life support outcomes.
- Service Review & Continual Improvement
- Establish and operate a sustainable service review framework for transitioned services.
- Lead insight-driven service reviews covering SLA/XLA performance, incident/problem/change trends, stability and risk.
- Maintain and prioritise an improvement backlog with clear ownership and delivery.
- Capture lessons learned and embed improvements into transition standards.
- Financial Responsibilities
No direct budget ownership specified. Contributes to supplier governance and service review activity where cost, service quality and performance implications are relevant.
People Management Responsibility
Number of direct reports: 0 Number of dotted line reports: 0 Leads virtual transition teams and coordinates cross‑functional stakeholders, suppliers and Service Desk teams through transition and early‑life support.
Bring your experience.
Essential
- Proven experience in IT Service Transition, ITSM or Service Delivery roles in a global organisation.
- Strong working knowledge of Incident, Problem, Change and Service Level Management.
- Experience defining and implementing
- #J-18808-Ljbffr
IT Service Transition Manager - Global IT Service Management in London employer: Pladis
At pladis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our investment in training and development, ensuring that every team member has the opportunity to thrive in their career. Located in a dynamic environment, we provide a unique chance to contribute to iconic global brands while enjoying the benefits of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Transition Manager - Global IT Service Management in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pladis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pladis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pladis!
✨Direct Apply to Pladis
Let's not forget to apply directly through the Pladis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Transition Manager - Global IT Service Management in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pladis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pladis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pladis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
