At a Glance
- Tasks: Lead global IT infrastructure services, ensuring stability and performance across multiple regions.
- Company: Join a fast-growing global biscuits and confectionery business with iconic brands.
- Benefits: Collaborative culture, opportunities for growth, and a vibrant work environment in Chiswick Park.
- Other info: Dynamic role with opportunities to manage vendors and drive continuous improvement.
- Why this job: Make a real impact in a purpose-led company focused on happiness and quality.
- Qualifications: Strong leadership in IT operations, especially in Network, Cloud/Server, and Database services.
The predicted salary is between 56250 - 68750 £ per year.
Want to help us bring happiness to the world?
Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people?
Then this is the place for you.
As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire.
We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.
To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability.
If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact
Role Title: IT Operations Manager - Global Infrastructure (Network, Cloud/Server/IAM & DBA)
Site Introduction
In 2021, pladis proudly opened the doors to our vibrant global hub, the MIU Campus.
Located in the heart of Chiswick Park, West London.
Just a short 5-minute walk from Gunnersbury Station, our campus is nestled within 33 acres of beautifully landscaped gardens, offering a welcoming and inspiring environment for all.
Chiswick Park is home to both our UK and Global Corporate teams, bringing together diverse teams across the business.
What will this role achieve?
The IT Operations Manager is accountable for the day-to-day operational delivery of global IT infrastructure services across five regions, ensuring stable, secure and high-performing Network, Cloud/Server and Database Administration (DBA) services.
The role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk and managing delivery via 3rd party service partners.
What will be your key deliverables?
- Operational Service Delivery
- Own day-to-day delivery for Network, Cloud/Server and DBA services across five global regions.
- Ensure services meet agreed targets across availability, performance, capacity and resilience.
- Drive operational consistency through standardised runbooks, change patterns, monitoring and escalation paths.
- Maintain end-to-end service visibility so issues are proactively identified and resolved.
- Service Management & Incident Leadership
- Lead operational management of major incidents, problem management, change and release governance.
- Provide command-and-control during P1/P2 incidents, including recovery coordination, stakeholder updates and post incident reviews.
- Ensure operational readiness for new services, projects and transitions into BAU.
- Vendor & Partner Management
- (subject to proposal) Management of the delivery of daily operational services via pladis principle service provider (Tech Mahindra)
- Manage multiple third-party partners delivering Network, Cloud/Server and DBA services.
- Run effective governance through service reviews, KPI/SLA/XLA performance management, escalation handling, dispute resolution and improvement action tracking.
- Coordinate cross-vendor working during incidents and complex changes to secure one-team outcomes.
- Regional Stakeholder Management
- Act as an operational point of contact for regional Infrastructure leads and key business stakeholders.
- Translate business impact into operational priorities and provide transparent, crisp service updates.
- Operational Risk, Compliance & Security Alignment
- Maintain operational controls supporting security, audit and compliance requirements.
- Ensure service partners follow agreed processes for access control, patching, backup/recovery and change governance.
- Identify operational risks and maintain a mitigation roadmap.
- Continual Service Improvement & Efficiency
- Track an improvement backlog across reliability, performance, automation and cost optimisation.
- Promote proactive operations, monitoring maturity, event management, self-healing and reduced manual toil.
- Support financial transparency through run-cost drivers and cost-to-serve insight.
- Financial Responsibilities
Financial Responsibilities No direct budget ownership specified.
Supports financial transparency through forecasting input, run-cost drivers and cost-to-serve insights, working with the Head of I&O and vendors.
People Management Responsibility
People Management Responsibility Number of direct reports: 0 currently specified Number of dotted line reports: 0 currently specified Leads cross-functional and vendor teams through operational governance and incident/change coordination; line management may apply depending on organisation design.
- Bring your experience. Essential
- Strong IT operations leadership experience covering Network, Cloud/Server and/or Database services in a complex enterprise environment.
- Proven capability in service management discipli
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IT Operations Manager - Global Infrastructure (Network, Cloud/Server/IAM & DBA) in London employer: Pladis
At pladis, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our investment in training and development, ensuring that every team member has the opportunity to thrive in their career. Located in a dynamic environment, we provide a unique chance to contribute to iconic global brands while enjoying the benefits of a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager - Global Infrastructure (Network, Cloud/Server/IAM & DBA) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pladis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pladis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pladis!
✨Direct Apply to Pladis
Let's not forget to apply directly through the Pladis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Manager - Global Infrastructure (Network, Cloud/Server/IAM & DBA) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pladis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pladis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pladis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
