Human Resources Advisor in Caerphilly
phs Group plc Caerphilly About the role
- Human Resources Advisor
- Caerphilly – With Travel
- Permanent | Monday to Friday | Full-time
The HR Advisor will act as a trusted partner to business leaders, delivering expert, commercially focused HR guidance across a broad range of people matters.
This role requires a proactive, solutions‑oriented individual who can influence decision‑making, drive consistency, and ensure the effective management of employee relations, performance, and organisational change.
Operating with a high degree of autonomy, the post holder will lead on complex HR casework, coach and challenge managers, and use data‑driven insights to improve organisational performance and mitigate risk.
The role demands strong employment law knowledge, sound judgement, and the ability to balance commercial priorities with people outcomes.
Key Responsibilities
- Employee Relations & Wellbeing
- Lead complex employee relations cases, including disciplinary, grievance, performance, and absence matters.
- Support managers with absence management, wellbeing initiatives, occupational health referrals, and reasonable adjustments.
- Provide expert, compliant HR advice and coaching to ensure consistent people management practices.
- Performance & Talent Management
- Partner with managers to address performance and capability issues, driving timely interventions and a high‑performance culture.
- Oversee probationary reviews, supporting decision‑making and identifying development needs with L&D.
- Employee Lifecycle
- Support onboarding, inductions, probation management, and exit processes to deliver a positive employee experience.
- Conduct exit interviews, analyse feedback, and elevate significant issues where appropriate.
- Monitor new starter access, equipment, and onboarding effectiveness.
- Data, Reporting & Governance
- Analyse HR data to identify trends, risks, and opportunities, providing actionable insights.
- Produce reports and dashboards, ensuring data accuracy and supporting informed decision‑making.
- Conduct audits and maintain strong governance across HR processes and systems.
- Operational Excellence
- Ensure delivery of high‑quality HR services in line with policies and SLAs.
- Contribute to continuous improvement of HR policies, procedures, and frameworks.
- Act as a role model, fostering professionalism, accountability, and best practice across the business.
The ideal candidate for a HR Advisor at phs will have
Skills & Experience
- HR degree or relevant qualification
- HR experience within a fast‑paced, multi‑site sales or service organisation
- Knowledge of UK employment law
- Ability to deliver commercially focused HR solutions that drive engagement and performance
- Experience supporting performance management and organisational change initiatives
- Personal Attributes
- Commercially aware, hands‑on approach with strong operational focus
- Excellent communication, presentation, and influencing skills
- Strong team player with a results‑driven mindset
- High levels of integrity, accountability, and attention to detail
- Committed to continuous learning and developing others
- Willingness to travel and regularly work across multiple locations
In return for your commitment and expertise, you will get
- Competitive annual salary
- Company car or car allowance
- 36.25 hours a week with no weekend working
- Hybrid working opportunities
- 13 paydays per year (every 4 weeks)
- Virtual GP for you and your household
- Buy and sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
- Training to expand your skills. We offer accredited ILM training through external and in‑house training
- Apprenticeship opportunities
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
- Free Parking onsite so no parking costs
- Opportunity to spend a day supporting a local community or charity
- Other benefits such as improved parental and paternity leave, a 24‑hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
About phs
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.
We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
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Your tasks
Provide expert HR guidance and support across various people matters.
Your profile
HR degree or relevant qualification with experience in a fast-paced environment.
What's also included
Competitive salary, hybrid working, 23 days holiday, and employee discounts.
Tech stack & ways of working
Human Resources Advisor in Caerphilly employer: phs Group plc
At phs, we are dedicated to fostering a supportive and inclusive work environment for our Washroom Service Technicians in Crewe. With competitive pay, generous holiday allowances, and opportunities for professional development through accredited training, we empower our employees to thrive both personally and professionally. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including virtual GP services, discounts, and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
Your perspectives
Make a real impact on employee wellbeing and organisational performance.
StudySmarter Expert Advice
Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at phs Group plc!
Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at phs Group plc.
Some tips for your application 🫡
Show Off Your HR Skills
When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at phs Group plc. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter
Your cover letter is your chance to shine, so tailor it to phs Group plc and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications
If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at phs Group plc. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture
Make sure your application speaks to phs Group plc's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at phs Group plc
Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with phs Group plc.
Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
Highlight Your People Skills
A full-time HR role at phs Group plc will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact phs Group plc and how you would contribute to adapting HR strategies.
Locations
- Caerphilly
