Lead Application Support Manager in Telford
Phoenix Group Telford About the role
We have an incredible opportunity to join us here at Phoenix Group as a Lead Application Support Manager to join our Engineering and Delivery team.
Job Type: Fixed Term Contract 8 Months
Location: This could be based in either our Telford, Birmingham or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 24/07/2026
Salary and benefits: £65,000 - 85,000 plus 16% bonus and up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we? We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
The role: We’re currently recruiting for a Lead Application Support Manager to join our Cloud Team to lead the successful operational delivery of one or more IT services to meet business and customer demands. Supporting the day-to-day delivery of applications, the L2 Application Support team are responsible for support of custom applications in Azure, AWS and on-prem platforms, ensuring we deliver exceptional customer service consistently.
Key Responsibilities:
- Ensure all applications are supported to a high standard and incidents, requests and problems are updated and resolved within a timely manner, within agreed SLA’s/OLA’s.
- Acting as a conduit between L1 desk, other application support/platform teams, core platform teams (e.g. Cloud, Integration, Salesforce) and 3rd party providers.
- Contributes ideas and effort towards the development and delivery of service improvement initiatives and related Business Application Support projects.
- Supporting 3rd Party Business applications and ensuring alignment to security policies ensuring that there is no vulnerability to the estate.
- Support live releases for all business applications, displaying a degree of flexibility to perform during agreed release windows, which may include evenings and weekends.
- Maintaining up to date in-depth technical knowledge in one or more specialist areas.
- Providing technical understanding to less experienced colleagues however without line management responsibility.
- Communicating complex technical solutions effectively to a variety of stakeholders.
- Building effective relationships with a range of stakeholders including with sourcing partners.
What We’re Looking For:
- Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance).
- IT related qualification (MCP/Comp TIA/AWS/Azure).
- Website Portal experience – Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS.
- Knowledge of Certification and related security standards.
- Scripting skills, with technology such as Powershell.
- Strong SQL and Oracle DB skills.
Essential:
- Experience of ‘modern’ IT delivery and engineering practices, i.e. Platform and Product based organisations – ideally having experience of transitioning to this model from more traditional ways of working.
- Installing/troubleshooting windows operating systems, deploying/packaging applications.
- Installing/troubleshooting and supporting a wide range of systems and applications.
- Previous application support or 2nd/3rd Line IT support experience essential preferably within a large multi-site environment.
Desirable:
- Experience with automation and self-service deployment of secure & scalable solutions.
- Risk management - understanding of the delivery risks faced by IT delivery and the controls in place to manage & mitigate these risks.
- Experience of key automation and other ‘enabling’ tooling, including but not limited to Infrastructure as Code (Terraform, CDK), Observability (Dynatrace, Splunk) and DevSecOps toolchain (Atlassian Jira & Confluence, Github Enterprise, Artifactory).
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Your tasks
Lead the operational delivery of IT services and support custom applications in cloud environments.
Your profile
Deep knowledge of cloud platforms and application support experience required.
What's also included
Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
Tech stack & ways of working
Lead Application Support Manager in Telford employer: Phoenix Group
Phoenix Group is an excellent employer, offering a dynamic work environment in the heart of Edinburgh where you can thrive as an Investment Operations Analyst. With a strong emphasis on flexibility through a hybrid work model, employees benefit from a supportive culture that prioritises operational excellence and collaboration with diverse stakeholders. Additionally, the company provides comprehensive benefits, including a competitive salary, bonuses, and generous leave, ensuring that team members are well-rewarded for their contributions.
Your perspectives
Make a real impact by ensuring exceptional customer service and driving service improvements.
StudySmarter Expert Advice
Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
Apply Directly through Our Website
When you spot an opening at Phoenix Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
Some tips for your application 🫡
Show Off Your Tech Skills
In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter
For a temporary role at Phoenix Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Phoenix Group can make all the difference!
List Relevant Projects
If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful
Given the temporary nature of the role, our hiring team at Phoenix Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Phoenix Group
Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Phoenix Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Phoenix Group.
Locations
- Telford
