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- Tasks: Help customers with their vehicle service needs and ensure a smooth experience.
- Company: Join a dynamic dealership focused on exceptional aftersales service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer care and teamwork while enhancing your communication skills.
- Qualifications: Previous service experience is a plus; strong communication and organizational skills are essential.
- Other info: Opportunity to work in a fast-paced environment with a focus on customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor – Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities – Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out inv…
Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, both over the phone and in person. Role-playing common customer scenarios can help you feel more confident and prepared to handle various situations that may arise in the service advisor role.
✨Tip Number 3
Showcase your organizational skills by preparing a plan for managing multiple tasks efficiently. Think about how you would prioritize customer needs and service bookings, and be ready to discuss this in your interview.
✨Tip Number 4
Research common challenges faced by service advisors in the automotive industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates and show your proactive approach.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service roles. Emphasize your customer service skills and any previous positions where you managed multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high standards of customer service. Mention specific examples of how you've established rapport with customers in the past.
Highlight Communication Skills: In your application, emphasize your excellent telephone and face-to-face communication skills. Provide examples of how you've successfully communicated with customers and colleagues in previous roles.
Showcase Organizational Abilities: Demonstrate your ability to organize and prioritize work in your application. Discuss any tools or methods you use to manage your workload effectively, especially in a fast-paced environment.
How to prepare for a job interview at Pembrook Resourcing
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Organizational Skills
Since the job involves managing multiple duties, be prepared to discuss how you prioritize tasks and stay organized. You could mention tools or methods you use to keep track of your responsibilities, which will show that you can handle the fast-paced environment.
✨Communicate Effectively
Highlight your excellent communication skills during the interview. Practice articulating your thoughts clearly and confidently, both in person and over the phone, as these are crucial for establishing rapport with customers and colleagues.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Service Advisor, such as handling a dissatisfied customer or booking a vehicle for servicing. Prepare responses that demonstrate your problem-solving abilities and customer-centric approach.
