At a Glance
- Tasks: Support the Spa Manager in delivering a luxurious experience and leading a talented team.
- Company: Join the iconic Royal Crescent Hotel & Spa, a 5-star luxury destination in Bath.
- Benefits: Competitive salary, bonus scheme, on-site gym, and opportunities for professional growth.
- Other info: Dynamic role with a supportive team and excellent career development opportunities.
- Why this job: Be part of a renowned spa team and make a real impact in a prestigious environment.
- Qualifications: 1-2 years of spa management experience and strong leadership skills required.
The Royal Crescent Hotel & Spa is an award-winning, iconic 5-star property located in the heart of Bath. Known for its exceptional service, timeless elegance, and world-class spa facilities, it offers a truly unique environment for both guests and team members. Joining the spa team here means becoming part of a renowned luxury destination with a reputation for excellence.
About the Role
The Assistant Spa Manager supports the Spa Manager in overseeing the daily operation of the spa, ensuring a seamless, luxurious experience for every guest. This role blends leadership, operational management, and hands-on spa expertise within a prestigious 5-star setting.
You’ll help guide a talented team, maintain impeccable standards, and contribute to the continued success of one of Bath’s most celebrated spas.
Key Responsibilities
- Support the management of 10 spa therapists and 3 reception staff.
- Maintain exceptional guest service standards consistent with a luxury 5-star environment.
- Lead by example on the spa floor, including performing treatments when required.
- Assist with staff scheduling, daily briefings, and performance support.
Operations & Administration
- Manage and optimise the spa booking diary to maximise guest satisfaction and therapist utilisation.
- Assist with stock taking, stock control, and ordering.
- Ensure full compliance with Health & Safety, hygiene, and operational standards.
- Support staff training, onboarding, and ongoing development.
Systems & Processes
- Use spa management software for bookings, guest profiles, and reporting.
- Experience with Prem Spa/Journey software is a strong advantage.
What We're Looking For
- 1-2 years of spa management or supervisory experience, ideally within a luxury or 5-star environment.
- Confident leadership skills with the ability to motivate and support a diverse team.
- Excellent communication skills and fluent English.
- Strong organisational ability and a proactive approach to problem-solving.
- Flexibility to work across weekdays and weekends as part of a 5-day rota.
- A recognised spa or beauty therapy qualification is desirable.
What We Offer
- Competitive salary package.
- Bonus scheme and full share of hotel service charge.
- The opportunity to work within an iconic, award-winning 5-star hotel.
- A supportive, passionate team and opportunities for professional growth.
Job Type: Full-time
Pay: £31,000.00 per year
Benefits
- Canteen
- Company events
- Company pension
- On-site gym
- Referral programme
Ability to commute/relocate:
Bath BA1 2LS: reliably commute or plan to relocate before starting work (preferred)
Education:
- Certificate of Higher Education (preferred)
Experience:
- Spa Supervising : 1 year (required)
- Customer service: 1 year (required)
- Spa Retail management: 1 year (preferred)
Assistant Spa Manager in Bath employer: PBL Magazine
The Royal Crescent Hotel & Spa is an exceptional employer, offering a unique opportunity to work in a prestigious 5-star environment in the heart of Bath. With a focus on professional growth, a supportive team culture, and competitive benefits including a bonus scheme and share of service charge, employees are encouraged to thrive while delivering unparalleled luxury experiences. Joining this award-winning spa team means being part of a renowned destination that values excellence and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Spa Manager in Bath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PBL Magazine. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PBL Magazine
Don't be shy about reaching out to PBL Magazine directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Spa Manager in Bath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PBL Magazine and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PBL Magazine
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
