Customer Success / AdOps (German & English ) in Bath
About the role
Company Description
Particular Audience is an AI-native retail media and personalisation platform that unifies large-language-powered search, hyper-personalisation, and sponsored product ad decisioning into a single ranking system.
Founded in 2017, the company helps retailers maximise profit-per-pixel by balancing relevance, conversion, margin, and ad yield in real time.
Its multimodal machine-learning platform replaces legacy keyword and rules-based approaches, delivering automated, intent-aware retail media that preserves a high-quality shopper experience.
Headquartered in London, Sydney, and Vancouver, Particular Audience supports global enterprise retailers and contributes to open standards such as the Model Context Protocol (MCP).
The company’s AI/ML technology powers customer interactions across the shopper journey—from search and discovery to click and purchase.
Role Description
This is a full-time, on-site German Speaking Customer Success / Ad Ops role based in Bath.
The role involves managing day-to-day relationships with German-speaking retail and brand clients, ensuring successful onboarding, configuration, and ongoing use of Particular Audience’s retail media and personalisation platform.
The team member will monitor campaign performance, troubleshoot issues, and optimize ad operations by interpreting data, adjusting targeting, and recommending improvements to maximise client outcomes.
Daily activities include responding to support queries, providing product guidance, coordinating with technical and product teams on client requirements, and documenting processes and insights.
The role also includes preparing performance reports, gathering feedback to inform product enhancements, and contributing to a consistent, high-quality customer experience.
Qualifications
- Strong customer-facing experience with skills in Customer Service and Customer Support.
- Ability to drive Customer Satisfaction through proactive relationship management and problem-solving.
- Excellent Communication skills in German and English, both written and spoken.
- Solid Analytical Skills for interpreting campaign data, performance metrics, and customer behavior.
- Experience in ad operations, digital marketing, or Saa S account management is highly beneficial.
- Comfort working with data dashboards, spreadsheets, and basic reporting tools.
- Collaborative mindset and ability to work cross-functionally with product, engineering, and sales teams.
- Bachelor’s degree or equivalent experience in business, marketing, communications, or a related field.
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Your tasks
Manage relationships with German-speaking clients and optimise ad operations for success.
Your profile
Fluent in German and English, with strong customer service and analytical skills.
What's also included
Competitive salary, dynamic work environment, and opportunities for professional growth.
Tech stack & ways of working
Customer Success / AdOps (German & English ) in Bath employer: Particular Audience
Particular Audience is an exceptional employer, offering a dynamic work environment in Bath where innovation meets collaboration. With a strong focus on employee growth, the company provides ample opportunities for professional development and encourages a culture of open communication and teamwork. Employees benefit from working with cutting-edge AI technology while enjoying a supportive atmosphere that values their contributions and fosters a high-quality customer experience.
View Particular Audience profile
Your perspectives
Be part of a cutting-edge team transforming retail media and enhancing customer experiences.
StudySmarter Expert Advice
Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Particular Audience. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Particular Audience before they even post them.
Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills
In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Particular Audience
Your cover letter is your chance to shine! Tell us why you want to work at Particular Audience specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills
If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills
Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Particular Audience!
How to prepare for a job interview at Particular Audience
Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
Locations
- Bath
