At a Glance
- Tasks: Manage airline damage claims and ensure customer satisfaction through effective communication.
- Company: Join a dynamic team in the aviation industry focused on customer service.
- Benefits: Gain valuable experience with potential for permanent employment and career growth.
- Other info: Ideal for those seeking a temporary role with long-term potential.
- Why this job: Make a difference by helping passengers while developing your skills in a fast-paced environment.
- Qualifications: Fluent English, basic MS Office skills, and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
Our client requires an experienced, customer-focused individual to join their team on a temporary-to-permanent basis.
Overall Purpose:
- Accurate updating and maintenance of files and data related to airline damage pilfer reports (DPR).
- Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into company database, always ensuring accuracy.
- Contacting airline passengers via phone and/or email in line with airline contractual requirements.
- Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention (1999).
- Ensuring that the final settlement is in the best interests of the client airline and company whilst maintaining passenger satisfaction.
- Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers.
- Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action.
- Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making.
- Ad hoc, but reasonable, requests from supervisors or management or client.
Key Accountabilities:
- Airline DPR claim settlement using the phone or email as appropriate.
- Settling aviation damaged luggage claims in line with the Montreal Convention (1999) and/or client airline requirements under contract.
- Claim settled in line with airline requirements.
- Audited files demonstrate the most cost-effective settlement used - Internal KPIs met.
- Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85.
- Data entry for Airline DPR files, collections, deliveries, and files received via email. Information entered DBS without error.
- Logistics partner receives information regarding collection and/or delivery without error.
- Customer receives correct settlement, as agreed.
Skills/Experience:
- Fluent or native written and spoken English - essential.
- Basic MS Office skills - essential.
- GCSE (or equivalent) in Maths, English - essential.
- Experience in an airport or airline operation - desirable.
- Experience in an operational call centre environment - desirable.
- Experience in a high-pressure, fluid sales environment - desirable.
Interested? Please Apply.
Call Centre Administrator in Maidenhead employer: Parkside Office Professional Careers
As a leading FinTech business, we pride ourselves on being an excellent employer that fosters a dynamic and fast-paced work culture. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring that our team members thrive in their careers while contributing to the company's success. Located in a vibrant area, we offer unique advantages such as collaboration with diverse stakeholders and the chance to shape the future of risk management in a rapidly evolving industry.
Contact Details:
Parkside Office Professional Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Administrator in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parkside Office Professional Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parkside Office Professional Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Administrator in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parkside Office Professional Careers:Your cover letter is your chance to shine! Tell us why you want to work at Parkside Office Professional Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parkside Office Professional Careers!
How to prepare for a job interview at Parkside Office Professional Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
