- Previous after sales / Customer Service experience
- Excellent communication skills
After Sales & Warranty Specialist
18-Month Maternity Cover
£31,100 per annum
Hayes, Middlesex
We are recruiting for an After Sales & Warranty Specialist to join the customer service team of a well-established premium consumer products business based in Hayes.
This is an excellent opportunity for someone with experience in warranty administration, aftersales, product repairs or furniture manufacturing who enjoys investigating product issues and finding practical solutions.
The role will focus on supporting customers and retail partners with product faults, warranty enquiries, replacement parts and service requests.
What we're looking for:
- Previous experience in warranty, aftersales, repairs or technical product support.
- An understanding of furniture, mattresses, upholstery, manufacturing or product components would be particularly advantageous.
- The ability to investigate product issues, understand faults and identify appropriate solutions.
- Good organisational skills and attention to detail.
- A practical, methodical approach to problem-solving.
Key responsibilities:
- Managing warranty enquiries and aftersales requests from consumers and retail partners.
- Investigating product faults and identifying suitable resolutions, including replacement parts or products.
- Coordinating service visits, repairs and technical reports where required.
- Managing spare parts, replacement covers and associated orders.
- Liaising with internal departments and external service providers.
- Maintaining accurate records and ensuring customer issues are followed through to resolution.
- Sharing product knowledge and supporting colleagues across the team.
Customer service experience is beneficial, but the priority is finding someone who understands products, components and warranties. Training will be provided on the company's systems and customer service processes.
The details:
- Salary: £31,100 per annum
- Contract: 18-month maternity cover
- Location: Hayes, Middlesex (office based)
- Hours: 40 hours per week, Monday–Friday 9.00-5.00pm (Some occasional weekend work may be required)
If you have experience in aftersales, warranties, furniture or technical product support and are looking for your next opportunity, we'd love to hear from you.
Please get in touch or send your CV to Parkside Recruitment for further information.
After Sales & Warranty Specialist in Hayes employer: Parkside Office Professional Careers
As a leading FinTech business, we pride ourselves on being an excellent employer that fosters a dynamic and fast-paced work culture. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring that our team members thrive in their careers while contributing to the company's success. Located in a vibrant area, we offer unique advantages such as collaboration with diverse stakeholders and the chance to shape the future of risk management in a rapidly evolving industry.
Contact Details:
Parkside Office Professional Careers Recruitment Team
