At a Glance
- Tasks: Create a warm, welcoming atmosphere and manage guest bookings at a luxury private members' club.
- Company: RB Holdings, a prestigious hospitality group with exclusive venues in London and New York.
- Benefits: Earn up to £32,000, enjoy 28 days holiday, and access private medical and dental care.
- Other info: Flexible shifts, staff accommodation, and opportunities for personal growth await you!
- Why this job: Join a dynamic team and provide unforgettable experiences in a fast-paced, luxury environment.
- Qualifications: Experience in luxury hospitality and excellent communication skills are preferred.
The predicted salary is between 28000 - 36000 £ per year.
RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.
Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.
We are currently seeking a Receptionist to join our Front of House team at Oswald’s, with the opportunity to earn up to £47,000 p/a.
Why work with us as a Receptionist?
- Salary of up to £32,000 per annum + discretionary service charge.
- 28 days holiday per year (including bank holidays).
- Birthday day off.
- Discounted gym membership with GymFlex.
- Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist.
- Private medical insurance with BUPA.
- Private dental insurance with BUPA.
- Workplace nursery scheme.
- Cycle to Work Scheme.
- Employee Assistance Programme – Hospitality Action.
- Access to a company doctor.
- Eyecare & specs vouchers.
- In-house industry training.
- Sponsored social events.
- Recommend a friend bonus of £1,000.
- Staff Accommodation (subject to availability).
- Online retail discounts.
- Free English Classes.
- Freshly prepared meals whilst on duty.
- And more!
Working Hours
5 day working week between Monday – Saturday on a rota basis (seven shifts a week). Shifts will include evenings, flexibility is essential. Bank Holidays and the Christmas period off – our venues are closed.
What you will do
- Create a warm, professional, and welcoming first impression for all members and their guests.
- Manage restaurant bookings and guest arrivals efficiently, handle phone calls and email enquiries promptly and professionally.
- Act as a key point of communication between members, guests, and departments.
- Respond to inquiries and requests calmly while maintaining high service standards.
What are we looking for?
- Experience of working in a luxury hotel, restaurant or private member’s club advantageous.
- Confident communicator with excellent organisational skills.
- Discreet, reliable, and team-oriented, with a genuine passion for customer service.
- The ability to multitask and remain calm under pressure in a fast-paced environment.
Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at Oswald’s.
Experience: Required
Employment: Full-time
Schedule: Monday-Saturday, Full Time
Salary: up to £32,000 yearly
Benefits: Additional Service Charge, Private Medical & Private Dental Care
Starting time: Immediate start!
About Oswald’s: Oswald’s is the beautifully appointed private member’s club owned and operated by entrepreneur Robin Birley; located in Albemarle Street, Mayfair.
Receptionist in City of Westminster employer: Oswalds
Oswald's in London is an exceptional employer, offering a vibrant work culture that prioritises culinary creativity and teamwork. With a 4-day working week, competitive salary, and comprehensive benefits including private medical insurance and wellbeing days, employees are encouraged to thrive both personally and professionally. The focus on using seasonal ingredients not only enhances the dining experience but also fosters a deep connection to the local community and its produce.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oswalds. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oswalds
Don't be shy about reaching out to Oswalds directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oswalds and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oswalds
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
