At a Glance
- Tasks: Build and maintain relationships with data partners in the investment industry.
- Company: Join S&P Global, a leader in financial data and intelligence.
- Benefits: Enjoy health coverage, flexible time off, and continuous learning opportunities.
- Other info: Collaborative team environment with excellent career growth potential.
- Why this job: Make an impact in the financial world while developing valuable relationship management skills.
- Qualifications: Recent graduates welcome; strong communication and interpersonal skills are key.
The predicted salary is between 25650 - 31350 £ per year.
With Intelligence, part of S&P Global, is a leading provider of data, intelligence, and insights for the global asset management industry. We help investment professionals make informed decisions by delivering high-quality data and market intelligence across the alternative investment landscape. As part of our continued growth, we are expanding our Relationship Management teams and are seeking enthusiastic, relationship-focused professionals to join us as Data Relationship Managers.
Asset Managers Team
Focuses on building relationships with fund managers and alternative investment managers who contribute data and market intelligence.
Asset Owners Team
Focuses on building relationships with asset owners, institutional investors, and allocators who participate as data partners.
Relationship Building & Engagement
Build and maintain relationships with prospective and existing data partners.
Engage with industry professionals through phone, email, and virtual meetings.
Represent With Intelligence professionally and communicate the value of our data products and services.
Deliver a positive experience by responding to enquiries and supporting partners throughout the engagement process.
Research & Market Intelligence
Identify and research prospective data partners within the alternative investment industry.
Build and maintain targeted contact lists using internal resources and research tools.
Stay informed about market developments, investment firms, and industry trends.
Data Acquisition & Coordination
Support the onboarding of new data partners and contributors.
Work collaboratively with internal teams to ensure accurate and timely data collection.
Help remove obstacles and facilitate a smooth experience throughout the data submission process.
Cross-Functional Collaboration
Partner with colleagues across Data, Editorial, Sales, Marketing, and Events to support business objectives.
Share market insights and identify opportunities to strengthen relationships with industry participants.
Contribute ideas to improve outreach strategies, processes, and team performance.
CRM & Reporting
Maintain accurate records of activities, interactions, and outcomes within CRM systems.
Track engagement activity and support reporting requirements.
Ensure data quality and attention to detail across all administrative and operational tasks.
What We're Looking For
Education & Experience
Bachelor's degree or equivalent experience.
Recent graduates are encouraged to apply.
Up to three years of experience in a customer-facing, client services, sales support, recruitment, events, business development, account management, or relationship-focused role is advantageous but not required.
Communication & Relationship Skills
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport and develop professional relationships.
Confidence engaging with stakeholders across different seniority levels and cultures.
Personal Attributes
Proactive, organised, and eager to learn.
Strong problem-solving skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Self-motivated with a positive and collaborative approach.
Technical Skills
Proficiency in Microsoft Excel and Microsoft Office applications.
Comfortable working with CRM systems and databases.
Interest in technology, automation, and process improvement is beneficial.
Industry Interest
An interest in financial markets, investment management, or the data and information services industry.
Curiosity and enthusiasm for learning about alternative investments and the broader financial services sector.
Why Join Us?
Join a global and growing business at the forefront of financial data and intelligence.
Gain exposure to investment professionals and leading firms across the asset management industry.
Develop valuable skills in relationship management, stakeholder engagement, research, and commercial awareness.
Access opportunities for career development and internal progression.
Work within a collaborative and supportive team environment.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
Our Mission: Advancing Essential Intelligence.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values: Integrity, Discovery, Partnership
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Outbound Data Relationship Manager in London employer: Osttra
S&P Global is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a commitment to employee growth through continuous learning opportunities and a comprehensive benefits package, including health and wellness support, flexible downtime, and family-friendly perks, S&P Global empowers its employees to thrive both personally and professionally. Join a diverse team dedicated to advancing essential intelligence and making a meaningful impact in the global market.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Data Relationship Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Osttra. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Osttra before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Outbound Data Relationship Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Osttra:Your cover letter is your chance to shine! Tell us why you want to work at Osttra specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Osttra!
How to prepare for a job interview at Osttra
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
