At a Glance
- Tasks: Manage key client relationships and ensure top-notch service delivery.
- Company: Fast-growing organisation with a focus on client satisfaction.
- Benefits: £32,000 salary, bonus, pension scheme, phone/laptop, free parking, and 28 days leave.
- Other info: Dynamic role with opportunities for professional growth.
- Why this job: Be the vital link between clients and teams, making a real impact.
- Qualifications: Strong relationship management skills and excellent organisation.
The predicted salary is between 32000 - 32000 £ per year.
- Client Account Manager
- Workplace pension scheme
- Phone / Laptop provided
- Based in Chessington
- Free Parking
- 28 days annual leave (including bank holidays)
A fast-growing organisation is seeking a highly organised and relationship-focused Client Account Manager to manage key client relationships and ensure a consistently high standard of service and delivery.
The successful candidate will act as the primary link between clients and internal teams, overseeing onboarding, ongoing support, communication, task coordination and retention.
This varied role requires strong relationship management, excellent organisation and the ability to identify and resolve issues before they escalated.
Key Responsibilities
- Lead the onboarding process for new clients, ensuring all required tasks are completed and relationships are established from the outset.
- Manage client offboarding professionally and ensure all internal processes are completed accurately.
- Act as the primary point of contact
- Manage incoming client communications and coordinate requests with the appropriate internal teams.
- Hold regular client calls to maintain strong relationships
- Proactively identify potential concerns or service issues and work with internal teams to resolve them before they escalated.
- Lead regular internal meetings with department heads to review client feedback, successes and areas for improvement.
- Ensure tasks assigned to internal teams on behalf of clients are completed accurately and within agreed timescales.
- Support wider client wellbeing and development initiatives, including connecting clients with appropriate external professional services where required.
About You
- Strong relationship management and communication skills, with the ability to build trust and maintain professional client relationships.
- Excellent organisational and time-management skills
- A proactive problem-solving approach and confidence resolving issues before they escalated.
- Experience working in a fast-paced environment
- The ability to coordinate effectively across multiple departments
- Strong attention to detail
- A collaborative, positive and accountable approach to work.
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
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Client Account Manager in Kingston upon Thames employer: Optima Recruitment
As a Field Service Engineer with us, you'll join a dynamic team that values innovation and employee development, all while enjoying the beautiful surroundings of Leicestershire. We offer comprehensive in-house training, a competitive salary with excellent benefits including a company vehicle and generous holiday allowance, ensuring you have the support and resources to thrive in your role. Our collaborative work culture fosters growth and encourages you to take on exciting challenges both locally and globally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Kingston upon Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Optima Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Optima Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Optima Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Optima Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Optima Recruitment!
How to prepare for a job interview at Optima Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
