At a Glance
- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Join Optical Express, a leader in patient care and innovative technology.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and 29 days annual leave.
- Other info: Full training provided; flexible hours including weekends required.
- Why this job: Be part of a caring culture that values community impact and personal growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 20400 - 29600 £ per year.
Patient Advisor
Hours: Full Time - 40 hours
Salary: £28,000
Location: Unit 345, Level 2 Lakeside Shopping Centre Thurrock RM20 2ZP United Kingdom. Must be able to cover Brentwood and Colchester.
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
Benefits
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
- Access to a range of exclusive offers, discounts and rewards
- Employee Assistance Programme and Wellbeing Solutions/Support
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
Responsibilities
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
Ideal Candidate
- Have a passion for providing world‑class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor employer: Optical Express Westfield Limited
Optical Express is an exceptional employer, offering a dynamic and supportive work culture in the heart of Glasgow City Centre. With a commitment to employee growth through ongoing training and development opportunities, alongside competitive salaries and generous benefits, including free Laser Eye Surgery and a modern working environment, we ensure our team feels valued and empowered. Join us in making a meaningful impact on patient care while being part of a collaborative team that prioritises integrity and community involvement.
Contact Details:
Optical Express Westfield Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and other treatments. This knowledge will help you engage confidently with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with friends or family. This will help you become more comfortable in relaying information clearly and effectively, which is crucial for a Patient Advisor.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for patient consultations and surgeries. This will not only help you understand the workflow but also demonstrate your proactive approach during interviews.
✨Tip Number 4
Research common patient concerns regarding eye health and surgery. Being knowledgeable about these topics will allow you to address patient queries confidently and build trust, which is essential for the role.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Patient Advisor position at Optical Express. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the Patient Advisor role. Emphasise your communication skills, customer service experience, and any previous roles that involved patient interaction or healthcare.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for patient care and your ability to build relationships. Mention specific examples of how you've demonstrated strong communication and organisational skills in past roles.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express Westfield Limited
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in providing exceptional patient care. Share any relevant experiences where you went above and beyond to help someone, as this aligns perfectly with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Prepare examples that showcase your communication abilities. Since the role involves interacting with patients and professionals, practice explaining complex information in a simple way to highlight your clarity and approachability.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. Provide specific examples of how you've successfully organised schedules or maintained records in previous roles, as this is crucial for the Patient Advisor position.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios you could face as a Patient Advisor. Think about how you would handle difficult situations or negotiate with patients, and be prepared to articulate your thought process clearly.
