At a Glance
- Tasks: Support patients on their healthcare journey and manage enquiries with ease.
- Company: Join a friendly team at Humbleyard Practice, dedicated to patient care.
- Benefits: Flexible full-time or part-time roles with training provided.
- Other info: No experience necessary; we’ll train you to succeed!
- Why this job: Make a real difference in people's lives every day while working in a supportive environment.
- Qualifications: Friendly, organised, and compassionate individuals with great communication skills.
The predicted salary is between 24000 - 28000 £ per year.
At Humbleyard Practice, the patient care team is made up of 16 friendly and dedicated patient care advisors working across Cringleford, Hethersett, and Mulbarton Surgeries. As a patient care advisor, you'll be at the heart of the practice, helping patients navigate their healthcare journey with confidence and ease. You’ll be the first point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time.
No two days are the same - you’ll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly. We are currently looking for either full-time or part-time applicants.
- For a full-time role (37.5 hours per week), you must be able to work between 08:00 and 18:00 on Monday, Tuesday, Wednesday, and Friday.
- For part-time roles, availability is required for shifts between 08:00 and 18:00 on either Monday and Friday, or Tuesday, Thursday, and Friday.
We are looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. You will need great communication skills, a team-player attitude, and the ability to make patients feel welcome and supported.
Confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but don’t worry - we’ll provide full training to get you up to speed! Whether you have worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you are ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now!
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Care Advisor in Norwich employer: Primary Care Careers
Greensand Surgery is an exceptional employer that values the well-being of its staff and patients alike. With a strong emphasis on work-life balance, flexible hours, and generous leave, employees can thrive in a supportive and collaborative environment while delivering high-quality patient care. The practice also offers ample opportunities for professional growth and development, making it an ideal place for GPs looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor in Norwich
✨Tip Number 1
Get to know the practice! Research Humbleyard Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Advisor, you'll be the first point of contact for patients. Role-play with friends or family to get comfortable handling enquiries and making patients feel welcome.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you've juggled multiple tasks successfully. This will demonstrate your organisational skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Humbleyard Practice. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Care Advisor in Norwich
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us know why you’re passionate about helping patients. Share any experiences that highlight your compassion and dedication to providing excellent care.
Highlight Your Communication Skills:As a Patient Care Advisor, communication is key! Make sure to showcase your ability to connect with people, whether it’s through previous roles or personal experiences. We want to see how you can make patients feel welcome and supported.
Be Organised and Detail-Oriented:We love a candidate who can juggle multiple tasks! In your application, mention any experiences where you’ve had to manage various responsibilities at once. This will show us you’re ready for the dynamic environment of our practice.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Primary Care Careers
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Patient Care Advisor does at Humbleyard Practice. Familiarise yourself with their responsibilities, like booking appointments and supporting patients. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your People Skills
As a Patient Care Advisor, you'll be interacting with patients daily. Prepare examples of how you've successfully communicated with others in previous roles. Highlight your ability to stay calm under pressure and how you’ve made people feel welcome and supported.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a difficult patient or managing multiple tasks. Think of scenarios from your past experiences where you demonstrated problem-solving and organisational skills, and be ready to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team dynamics or training opportunities. This shows your genuine interest in the role and helps you gauge if the practice is the right fit for you. Plus, it gives you a chance to engage with your interviewers!
