Principal Product Designer - Hospitality
London, United Kingdom
This hybrid role requires working in the office two days per week.
With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the job
OpenTable helps restaurants turn guests into regulars and the Hospitality team is where that promise is designed. As Principal Product Designer, you will own the design vision for how restaurants communicate with their guests, using AI to speed the process without sacrificing a personal touch. You will set design strategy across the Hospitality portfolio, partnering with product, engineering, data, and research leaders to shape what we build and why. Your work will directly influence whether restaurants trust the guest information we give them and act on it to deliver better service and bring more guests back.This role will report directly to the Design Director of Hospitality.
Responsibilities
- Lead the design vision and strategy for guest communication, helping restaurants send timely, personalized messages that keep their guests engaged.
- Shape multi-year product direction across the Hospitality portfolio with cross-functional partners, translating business goals into a coherent user experience.
- Turn complex guest data into interfaces restaurants trust and use, from recognizing a returning guest to acting on that context during service.
- Deliver high-quality end-to-end design, framing the problem through polished, accessible interfaces and raising the bar for craft across the team.
- Build alignment on design decisions with senior stakeholders through clear storytelling, prototypes, and evidence from research.
- Mentor designers and strengthen shared design practices, patterns, and critique across the organization.
Minimum Qualifications
- 7+ years of professional product design experience, including leading design for complex, large-scale products.
- A portfolio demonstrating design strategy, interaction design, and exceptional visual craft across web and mobile.
- Expertise in Figma and modern prototyping tools.
- Proven ability to set and drive design vision with cross-functional partners in product, engineering, and research.
- Strong written and verbal communication skills, with a track record of articulating and defending design decisions to senior audiences.
Preferred Qualifications
- Experience incorporating AI tools into design workflows to improve speed and quality of outcomes.
- Experience designing for two-sided marketplaces or for both consumer and business users.
- Familiarity with designing for data quality, identity, or personalization systems.
Benefits and Perks
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Time off for your birthday
- Focus on your career growth:
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Bike2Work
- Season ticket loan
- Social events & Thursday happy hours
- Free lunch 2 days per week
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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Principal Product Designer - Hospitality employer: OpenTable
OpenTable is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model that balances in-office collaboration with flexibility. With generous benefits such as company-paid therapy sessions, extensive vacation time, and a focus on mental health, employees are empowered to thrive both personally and professionally. The inclusive culture fosters a sense of belonging, making it an ideal place for those looking to make a meaningful impact in the hospitality industry.
