LocationLondon, UK
Responsibilities
Experience working in finance industry, investment banking.
Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team.
Installation and configuration of trade floor desktops, monitor set-ups, mass installs of docking stations
Taking ownership of tickets and managing trade floor users expectations and concerns to avoid escalation
An excellent understanding of ITIL Service Support, delivery disciplines and methodologies
Providing time critical trade floor support for all software queries (Bloomberg, WEY, Local business apps)
Experience of market data applications (Bloomberg, Refinitiv), market data feeds and troubleshooting Excel Add-ins.
Experience using a help desk call management system
Ability to work well under pressure and to tight timescales
Excellent communication, interpersonal and customer care skills
Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN.
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