Location: London, UK
Brief Job description as per the below:
- Experience working in finance industry, investment banking.
- Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team.
- Installation and configuration of trade floor desktops, monitor set‑ups, mass installs of docking stations
- Taking ownership of tickets and managing trade floor users expectations and concerns to avoid escalation
- An excellent understanding of ITIL Service Support, delivery disciplines and methodologies
- Providing time critical trade floor support for all software queries (Bloomberg, WEY, Local business apps)
- Experience of market data applications (Bloomberg, Refinitiv), market data feeds and troubleshooting Excel Add‑ins.
- Experience using a help desk call management system
- Ability to work well under pressure and to tight timescales
- Excellent communication, interpersonal and customer care skills
- Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN.
Trade Floor Support employer: OneAPPS Consulting
OneAPPS Consulting is an excellent employer that fosters a dynamic and collaborative work culture, offering employees the chance to engage with cutting-edge Adobe CX solutions in a vibrant London setting. With a hybrid work model and opportunities for professional growth through continuous learning and development, team members are empowered to thrive while delivering impactful technical advisory services to enterprise customers across Europe.
