At a Glance
- Tasks: Provide top-notch technical support on the trade floor and manage user expectations.
- Company: Dynamic finance firm in the heart of London, specialising in investment banking.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Thriving atmosphere with opportunities to learn and grow in tech support.
- Why this job: Join a fast-paced team and make a real difference in the finance industry.
- Qualifications: Experience in finance, strong IT skills, and excellent communication abilities.
The predicted salary is between 51750 - 63250 £ per year.
Location: London, UK
Experience working in the finance industry, investment banking.
- Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team.
- Installation and configuration of trade floor desktops, monitor set-ups, mass installs of docking stations.
- Taking ownership of tickets and managing trade floor users' expectations and concerns to avoid escalation.
- An excellent understanding of ITIL Service Support, delivery disciplines and methodologies.
- Providing time critical trade floor support for all software queries (Bloomberg, WEY, Local business apps).
- Experience of market data applications (Bloomberg, Refinitiv), market data feeds and troubleshooting Excel Add-ins.
- Experience using a help desk call management system.
- Ability to work well under pressure and to tight timescales.
- Excellent communication, interpersonal and customer care skills.
- Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN.
Trade Floor Support employer: OneAPPS Consulting
OneAPPS Consulting is an excellent employer that fosters a dynamic and collaborative work culture, offering employees the chance to engage with cutting-edge Adobe CX solutions in a vibrant London setting. With a hybrid work model and opportunities for professional growth through continuous learning and development, team members are empowered to thrive while delivering impactful technical advisory services to enterprise customers across Europe.
We think you need these skills to ace Trade Floor Support
Deskside Support
Second Level Technical Support
Installation and Configuration of Desktops
Monitor Set-ups
Mass Installs of Docking Stations
ITIL Service Support
Trade Floor Support
