Location
London, UK
Responsibilities
- Experience working in finance industry, investment banking.
- Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team.
- Installation and configuration of trade floor desktops, monitor set-ups, mass installs of docking stations
- Taking ownership of tickets and managing trade floor users expectations and concerns to avoid escalation
- An excellent understanding of ITIL Service Support, delivery disciplines and methodologies
- Providing time critical trade floor support for all software queries (Bloomberg, WEY, Local business apps)
- Experience of market data applications (Bloomberg, Refinitiv), market data feeds and troubleshooting Excel Add-ins.
- Experience using a help desk call management system
- Ability to work well under pressure and to tight timescales
- Excellent communication, interpersonal and customer care skills
- Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN.
