We are looking for a full-time Assistant Store Manager to join our Retail Team at our beautiful Bath store.
Set within a historic building filled with period features and natural light, our Bath store provides the perfect setting to showcase OKA's collection of furniture and home accessories.
This is a key leadership role within the store. Working closely with the Store Manager, you will take day-to-day responsibility for driving the commercial and operational performance of the store, leading the team and ensuring we consistently deliver against our sales targets, KPIs and customer experience standards.
We're looking for an experienced retail manager who is confident taking ownership, making decisions and leading from the front. You will be highly visible on the shop floor, motivating and developing the team while ensuring the operational fundamentals behind a successful store are executed brilliantly.
KEY RESPONSIBILITIES
- Support the Store Manager in the day-to-day leadership and operation of the store, stepping up to lead the business in their absence
- Take ownership of sales performance, revenue targets and key retail KPIs, identifying opportunities and driving action where performance is behind
- Lead, motivate and coach the store team to deliver strong individual and collective performance
- Create a commercially focused environment where the team actively identifies opportunities, builds customer relationships and maximises every sale
- Maintain exceptional standards of customer service across all customer touchpoints
- Drive consistent execution of store operations, including opening and closing procedures, cash and EPOS processes, stock management and back-office standards
- Support effective team planning, organisation and deployment to ensure the store operates efficiently
- Maintain excellent visual and presentation standards across the store
- Champion OKA's Home Styling and Interior Design services and ensure the team confidently identifies relevant opportunities
- Provide expert product advice and guidance to customers in-store and via phone
- Role-model our Company Values and Behaviours and create a positive, accountable and high-performing team culture
OUR VALUES
- Put the Customer First - provides exceptional internal and external customer service at all touchpoints
- Be In It Together - approachable, personable, committed to shared success
- Think Big - creative, innovative, solutions orientated
- Own It - curious, persistent, drives results
- Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity
ABOUT YOU
We are looking for someone with proven retail management experience – ideally a minimum of 1 year in an Assistant Manager, Supervisor or equivalent people-management role.
- Experience of leading and managing a retail team, including coaching, motivating and managing performance
- A strong commercial mindset with experience of working towards sales targets, revenue budgets and KPIs
- Confidence taking responsibility for the day-to-day operation of a store
- Strong selling skills and the ability to coach others to improve their commercial performance
- Excellent organisational skills with the ability to prioritise and make decisions in a fast-paced environment
- A proactive approach – you spot opportunities, take ownership and follow through
- A strong eye for visual presentation and an interest in interiors, furniture and home furnishings
- A flexible approach to working hours in line with the needs of the store
- A collaborative, positive and solutions-focused leadership style
- A genuine passion for the OKA brand
OUR BENEFITS PACKAGE
- 33 days holiday (including bank holiday entitlement), pro rata, plus.
- Length of Service increases
- Day off for your birthday
- Health Cash Plan
- Generous staff discount
- Enhanced Maternity Pay
- Employee Assistance Programme
- Eligibility for a discretionary company
- Bonus Scheme
- Plus a suite of additional employee benefits including: Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.
Assistant Store Manager - Bath employer: OKA Direct
At our company, we prioritise a fun and nurturing work environment where every Warehouse Operative is valued and encouraged to thrive. With a generous benefits package including 25 days of holiday, a BUPA Health Cash Plan, and a strong focus on employee growth and wellbeing, we ensure that our team members feel supported both personally and professionally. Join us in fostering a positive culture while working with premium brands in a dynamic setting that values your contributions and creativity.
