At a Glance
- Tasks: Be the friendly face of our estate, managing enquiries and ensuring a smooth resident experience.
- Company: Join Rendall & Rittner, a leading property management company with a people-first approach.
- Benefits: Enjoy 20 days holiday, pension scheme, training opportunities, and discounts on travel and entertainment.
- Other info: Work in a dynamic riverside setting with excellent career growth potential.
- Why this job: Make a real difference in a vibrant community while developing your customer service skills.
- Qualifications: Experience in customer service or hospitality is a plus; strong communication and organisation skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
- ESTATE ADMINISTRATOR
- Rendall & Rittner • £30,000 • Royal Arsenal Waterfront - SE18 6FR • Monday - Friday 0800 - 1700
- DEVELOPMENT DETAILS
You’ll be based at one of South East London’s most significant riverside communities, set within the historic Royal Arsenal along the Thames in Woolwich and home to around 2,800 households.
The development blends heritage architecture with contemporary living, complete with a residents’ spa and gym, landscaped courtyards and lively walkways.
With the Elizabeth line and National Rail a short stroll away, you’ll enjoy a dynamic, well-connected setting where no two days are the same and community interaction is at the heart of what you do.
ROLE EXPECTATIONS
You will be the first point of contact for residents and visitors, providing a warm, efficient front-of-house service while keeping the estate office running smoothly.
You’ll coordinate repairs and services, manage enquiries, maintain records and support the onsite team to deliver a consistently excellent resident experience.
- WHAT SUCCESS LOOKS LIKE
- You build trust with residents through prompt, friendly and solution-focused support.
- You keep the estate office organised, with accurate records, clear processes and timely reporting.
- You proactively chase actions and follow up with contractors to ensure issues are resolved first time.
- You communicate clearly, keeping residents and colleagues informed and updated.
- You spot patterns in enquiries and propose improvements that enhance service delivery.
- You embody Rendall & Rittner values, representing the development with professionalism and care.
- HOW YOU'LL SPEND MOST OF YOUR TIME
- Greeting residents and visitors, handling enquiries by phone, email and in person.
- Logging and tracking maintenance requests, liaising with contractors and the onsite team.
- Maintaining resident databases, permits, keys, deliveries and access control records.
- Preparing notices, letters and updates, and supporting resident communications.
- Assisting with Health & Safety checks, compliance documentation and meeting minutes.
- Coordinating bookings for amenities and ensuring communal areas are presentable.
- WHO THIS ROLE IS FOR
- You’re a natural people person who enjoys creating a welcoming, helpful front-of-house experience.
- You are highly organised, detail-driven and comfortable juggling multiple priorities.
- You stay calm under pressure and take ownership to see tasks through to completion.
- You communicate with clarity and empathy, adapting your style to different audiences.
- You take pride in standards and enjoy being part of a collaborative, service-led team.
EXPERIENCE THAT HELPS
- Experience in residential, hospitality, corporate reception or customer service environments.
- Familiarity with coordinating contractors, facilities or maintenance requests.
- Confidence using property/CRM systems, Microsoft Office and digital communication tools.
- Exposure to Health & Safety processes, incident reporting and record keeping.
- Experience working within a large, diverse community or multi-block development.
WHAT WE OFFER
- 20 days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
- ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide.
Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement.
Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
- HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on practical customer service scenarios, organisation and prioritisation skills, systems capability and stakeholder communication
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
Estate Administrator in London employer: Odevo
Rendall & Rittner is an exceptional employer, offering a supportive work culture where every team member plays a vital role in maintaining vibrant residential spaces within a sustainable community. With comprehensive benefits including 20 days of holiday, a pension scheme, and fully funded training opportunities, employees are encouraged to grow and develop their skills while contributing to a clean and welcoming environment for residents and visitors alike. Located in Dagenham Green, the company provides excellent transport links and a chance to be part of a landmark regeneration project that enhances the quality of life for thousands.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Odevo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Odevo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Estate Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Odevo:Your cover letter is your chance to shine! Tell us why you want to work at Odevo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Odevo!
How to prepare for a job interview at Odevo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
