At a Glance
- Tasks: Be the welcoming face of a luxury residential setting, creating memorable experiences for residents and guests.
- Company: Join Rendall & Rittner, a leading property management company with a focus on excellence.
- Benefits: Enjoy 24 days holiday, pension scheme, employee assistance, and discounts across various sectors.
- Other info: Flexible shifts, opportunities for training, and a supportive team culture await you.
- Why this job: Work in a refined environment, enhancing guest experiences while developing your hospitality skills.
- Qualifications: Experience in front-of-house roles, excellent communication, and a passion for customer service.
The predicted salary is between 32500 - 32500 £ per year.
- RECEPTION AND CLUB HOST
- Rendall & Rittner • £32,500 • Chelsea Barracks • 2 days (07:00–19:00), followed by 2 days (09:00–21:00), then 4 days off.
ROLE OVERVIEW / DEVELOPMENT DETAILS
You will be the welcoming face of a world-class residential setting in Belgravia, where elegant architecture frames beautifully landscaped gardens.
The development offers residents a calm, club-like environment with round-the-clock concierge, valet parking and exceptional amenities, including a spa, pool, fitness centre and business suites.
Set just a short walk from Sloane Square and Knightsbridge, with Victoria station within easy reach, this is a refined, service-driven environment.
You will help create memorable everyday experiences for discerning residents and their guests, ensuring every interaction feels seamless, personal and polished.
ROLE EXPECTATIONS
You will run a polished front-of-house experience across reception and club spaces, greeting residents and guests, managing enquiries and coordinating bookings for amenities.
You will work closely with concierge, valet and security teams to deliver smooth daily operations, immaculate presentation and swift resolution of issues.
You will anticipate needs, protect privacy and elevate every interaction with warmth and discretion.
- WHAT SUCCESS LOOKS LIKE
- Residents and guests feel genuinely welcomed, known by name and consistently supported.
- Club, spa, pool and business suite bookings run smoothly with zero double-bookings and timely room turnarounds.
- Reception and amenity areas are pristine, well-stocked and set to brand standards at all times.
- Enquiries are resolved on first contact wherever possible, with clear follow-up when needed.
- Strong collaboration with concierge, valet and security ensures seamless, safe operations.
- Accurate logs, handovers and reports keep the wider team fully informed.
- HOW YOU'LL SPEND MOST OF YOUR TIME
- Hosting at reception and in club areas: greeting, signposting and supporting residents and their guests.
- Managing calls, emails and walk-up enquiries; scheduling amenity bookings and meeting rooms.
- Setting up, resetting and presenting lounges, business suites and pool/fitness areas to a luxury standard.
- Coordinating with concierge and valet on arrivals, deliveries and visitor access.
- Monitoring stock levels (towels, refreshments, collateral) and raising replenishment or maintenance requests.
- Keeping clear records of incidents, handovers and resident feedback.
- WHO THIS ROLE IS FOR
- You are a natural host who brings warmth, poise and impeccable personal presentation.
- You stay calm under pressure, prioritise effectively and solve problems with initiative.
- You respect confidentiality and handle sensitive situations with discretion and professionalism.
- You’re a team player who communicates clearly and builds strong relationships across on-site teams.
- You’re flexible to work shifts, including evenings, weekends and bank holidays when required.
EXPERIENCE THAT HELPS
- Front-of-house or reception experience in luxury residential, five-star hotel or private members’ club settings.
- Managing amenity or spa/fitness bookings and coordinating room setups or events.
- Using booking, CRM or property management systems and handling cashless transactions.
- Knowledge of health, safety and guest security practices; first aid training is a plus.
- Additional languages or local area familiarity (Belgravia, Knightsbridge, Chelsea) to enhance guest support.
WHAT WE OFFER
- 24 Days Including Bank Holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
- ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide.
Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement.
Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
- HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on customer service excellence, front-of-house hosting, scenario-based problem solving and teamwork with on-site colleagues
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
Reception and Club Host in London employer: Odevo
Rendall & Rittner is an exceptional employer, offering a supportive work culture where every team member plays a vital role in maintaining vibrant residential spaces within a sustainable community. With comprehensive benefits including 20 days of holiday, a pension scheme, and fully funded training opportunities, employees are encouraged to grow and develop their skills while contributing to a clean and welcoming environment for residents and visitors alike. Located in Dagenham Green, the company provides excellent transport links and a chance to be part of a landmark regeneration project that enhances the quality of life for thousands.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Club Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Odevo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Odevo
Don't be shy about reaching out to Odevo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception and Club Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Odevo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Odevo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
