Clinical Document Management Learning Manager
Novartis About the role
This role is based in London, England. Novartis is unable to offer relocation support: please only apply if accessible.
Welcome to where we thrive together! Are you ready to join a community where you can make a real impact on the world through your exceptional communication skills? At Novartis, we believe in creating a positive and inclusive work environment where we can solve the toughest healthcare challenges together. Driving excellence in clinical documentation starts with empowering people. As a Clinical Document Management Learning Manager, you will play a pivotal role in shaping how teams across Novartis adopt best-in-class Trial Master File practices and documentation standards. Sitting at the intersection of capability building, innovation, and operational excellence, you will lead impactful learning and knowledge initiatives that strengthen compliance, enhance TMF health, and ultimately support the delivery of transformative therapies to patients worldwide.
About the Role
Key Responsibilities
- Design and deliver effective learning and capability programs for TMF and CDGM services
- Partner cross-functionally to identify learning needs and implement tailored knowledge solutions
- Develop and manage metrics, dashboards, and key performance indicators to track learning effectiveness
- Collaborate with internal teams and external partners to align on CDGM learning and capability requirements
- Serve as subject matter expert on TMF learning processes, tools, and capability development practices
- Drive initiatives to improve TMF health and strengthen adoption of documentation standards
- Support audit and inspection readiness, including root cause analysis and corrective and preventive actions
- Partner with enterprise learning and knowledge groups to align with best practices and innovations
- Act as CDGM point of contact for projects, ensuring engagement and integration with business initiatives
- Create and manage knowledge management frameworks to support continuous learning and process improvement
Essential Requirements
- Bachelor's degree or equivalent with relevant industry experience
- Minimum five years in clinical research within pharmaceutical companies or contract research organizations
- Experience in clinical documentation, records management, or information management practices
- Proven ability to plan and execute cross-functional projects successfully
- Strong communication, influencing, and presentation skills across all organizational levels
- Demonstrated ability to collaborate across global, cross-cultural, and multidisciplinary teams
Benefits & Rewards
At Novartis, we're committed to reimagining medicine together - and rewarding the people who make it happen. Expected Annual Base Salary Range for role: 49,140 to 91,260 GBP. The base salary offered is determined based on gender-neutral objectives, such as relevant skills, competencies and experience in accordance with the Novartis pay setting policy and upon joining Novartis will be reviewed periodically. In addition to your base salary, you may be eligible for a performance-based bonus depending on certain performance parameters. The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits in kind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave. Pay equity is a fundamental principle of our employment policy and reflects our commitment to create a diverse, equitable and inclusive environment that treats all employees with dignity and respect, as outlined in our Code of Ethics.
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
Your tasks
Design and deliver impactful learning programmes for clinical documentation and management.
Your profile
Bachelor's degree and five years in clinical research or documentation management.
What's also included
Competitive salary, flexible working, parental leave, and comprehensive benefits.
Tech stack & ways of working
Clinical Document Management Learning Manager employer: Novartis
At Novartis, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our hybrid work model allows for flexibility while providing ample opportunities for professional growth and development in the pharmaceutical industry. With a commitment to enhancing customer experiences for healthcare professionals and patients alike, joining our team means contributing to meaningful work that makes a difference in people's lives.
Your perspectives
Make a real impact on global health while developing your skills in a supportive environment.
StudySmarter Expert Advice
Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Novartis. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Novartis.
Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Novartis. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Novartis is looking for. A tailored application can really make you stand out!
Some tips for your application 🫡
Showcase Your Relevant Experience
When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Novartis!
Emphasise Your Understanding of Regulations
The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Novartis that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven
Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Novartis!
Convey Your Passion for the Industry
In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Novartis, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Novartis
Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Novartis that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
Know Their Products
Take some time to familiarise yourself with Novartis’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
