At a Glance
- Tasks: Lead the resolution of complex incidents and provide technical guidance to engineers.
- Company: Join Node4, a dynamic tech company focused on innovation and transformation.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday, and more perks.
- Other info: Be part of a vibrant team with excellent career development opportunities.
- Why this job: Make a real impact by driving technical excellence and improving service outcomes.
- Qualifications: Experience in network support and strong problem-solving skills required.
The predicted salary is between 67000 - 107000 £ per year.
Requirements
- We act as the senior technical authority within the reactive support function, leading the resolution of complex and high-priority incidents.
- We take ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
- We provide technical leadership across the team, improving quality, consistency, and capability.
- We work closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.
Responsibilities
- We own and resolve complex and business-critical incidents, acting as the technical escalation point for engineers.
- We provide technical leadership during major incidents, supporting coordinated and effective recovery.
- We drive accountability for technical quality, ticket standards, and resolution approaches.
- We support engineers with troubleshooting, guidance, and best practice.
- We contribute to problem identification and root cause resolution, reducing repeat incidents.
- We review and assure the quality of tickets, configurations, and documentation.
- We maintain clear communication with stakeholders during escalations and priority incidents.
- We support adherence to SLA, incident, and change management processes.
- Technologies
- AI
- Cloud
- Support
- More
We are Node4, a united force driven by a single ambition: to deliver faster transformation, lower cost, and truly differentiated outcomes by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise, and our people.
We are nimble, original, driven, engaged, and always go further for our people, customers, and partners.
Founded in 2004, we have grown from an office in Derby to locations nationwide and beyond, from three people to a workforce of over 900.
We offer hybrid working, private medical insurance or a company paid health cash plan, employee assistance support, 25 days holiday plus your birthday off, an option to purchase additional holiday, a company pension scheme, life assurance, a diverse workforce, access to our training academy, family savings and shopping discounts, discounted gym membership, modern facilities, company social events, and regular hot and cold drinks, biscuits, sweets, and fruit.
We are a vibrant, passionate, and diverse team committed to exceptional service and career development in a welcoming and evolving company.
- last updated 40 week of 2026
- #J-18808-Ljbffr
Senior Network Support Engineer employer: Node4
Node4 is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where innovation and collaboration thrive. With benefits like hybrid working, private medical insurance, and a commitment to professional development through the Node4 training Academy, employees are empowered to excel in their roles. Located in Derby, Node4 fosters a supportive environment that values diversity and encourages team members to go further for each other and their clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Node4 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Node4 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Node4!
✨Direct Apply to Node4
Let's not forget to apply directly through the Node4 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Network Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Node4.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Node4. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Node4
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
