Node4 is seeking a senior technical authority within its reactive support function to own and resolve complex, high-priority incidents. You will provide architectural leadership, drive incident resolution, and mentor engineers while coordinating with stakeholders for rapid service restoration.
The role emphasizes ownership of major incidents, adherence to incident management processes, and ongoing improvements to ticket quality and technical standards across the team.
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Senior Network Incident Lead – Hybrid Working employer: Node4
Node4 is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where innovation and collaboration thrive. With benefits like hybrid working, private medical insurance, and a commitment to professional development through the Node4 training Academy, employees are empowered to excel in their roles. Located in Derby, Node4 fosters a supportive environment that values diversity and encourages team members to go further for each other and their clients.
