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- Tasks: Coordinate complex care for service users and manage a dedicated team of carers.
- Company: Join one of Yorkshire’s top healthcare recruitment agencies with a strong reputation.
- Benefits: Enjoy a competitive salary, pension scheme, gym membership, and employee discounts.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Experience in care or healthcare, NVQ Level 2/3 preferred, and excellent communication skills.
The predicted salary is between 25000 - 25000 £ per year.
NLG is one of Yorkshire’s most established, innovative, and highly accredited healthcare recruitment agencies and healthcare staffing providers. We provide only the highest quality staff, qualified, well trained, motivated and dedicated to making a difference.
Due to our rapid and exciting growth we are currently recruiting for a Complex Care Coordinator to help support and manage our temporary workforce within the Humber and North Lincolnshire region. This role currently operates on a 4:3 shift pattern including bank holidays and weekends and be part of the on call rota weekly.
Duties:
- Be a first point of contact for NL carers, nurses and service users to ensure care and support planning is timely and efficient.
- Support the development of community care rosters ensuring our support is focused on individualised and person-centred care.
- Developing care plans and rearranging them as necessary when difficulties arise liaising with care staff to manage care assignments.
- To be part of the rolling on-call team rota, providing out of hours support.
- Pre-empting problems and managing day-to-day issues whilst identifying and offering solutions to ensure continued support to service users.
- Interviewing new care staff and working with our onboarding and compliance teams to ensure all pre-employment checks are in place.
- Ensuring that NL staff deliver high-quality and personalised care to service users.
- Recruiting, training and supervising staff and communicating the needs of service users to nursing and care teams.
- Ensuring health and safety compliance, undertaking service user visits, checking on the care they've received and documenting it accordingly.
- Liaising with local community organisations authorities and maintaining good relationships with all stakeholders.
- Ensuring that all activities such as personal care and medication administration meet the required standards.
- Preparing reports related to the progress of service users.
- Planning and utilising resources and staying updated with care standards and knowledge to ensure that service users receive the best care.
Qualifications & Experience:
- A background in care or a healthcare related position is essential.
- Candidates should possess NVQ Level 2/3 and above or Equivalent, or be willing to work towards the qualification.
- Excellent communication skills both verbal and written.
- Excellent listening skills with an empathetic approach.
- Experience working with care plans.
- Experience with managing staff rotas and rota management software.
- IT skills including Microsoft Office applications.
- A calm and resilient approach to managing problems.
- Highly organised, methodical work ethic and excellent attention to detail.
- Driving is essential due to the nature of the role.
If you are interested in this role then please do send in your CV to [email protected] and we will be in touch accordingly.
Job Types: Full-time, Permanent
Starting Salary: £25,000 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule: 12 hour shift
Supplemental pay types: Bonus scheme, Performance bonus
Experience:
- Administrative: 1 year (preferred)
- Writing care plans: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Complex Care Co-Ordinator in Hull employer: NL Group
Contact Detail:
NL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Care Co-Ordinator in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work with complex care. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of care plans you've developed or managed in previous roles. This will demonstrate your hands-on experience and ability to handle the responsibilities of a Complex Care Co-Ordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complex Care Co-Ordinator in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complex Care Co-Ordinator role. Highlight your relevant experience in care, especially any work with care plans and staff management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing genuine enthusiasm for the position.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at NL Group
✨Know Your Care Plans
Make sure you’re familiar with care plans and how they work. Be ready to discuss your experience in developing and managing them, as this is a key part of the Complex Care Co-Ordinator role.
✨Showcase Your Communication Skills
Since excellent communication is crucial, prepare examples of how you've effectively communicated with staff and service users in the past. Think about times when your listening skills made a difference.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your calm and resilient approach to managing day-to-day issues.
✨Familiarise Yourself with Rota Management
Since managing staff rotas is part of the job, brush up on any rota management software you’ve used before. Be ready to talk about your organisational skills and how you ensure efficient staffing.