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- Tasks: Be the go-to person for tenant queries and complaints, making a real impact.
- Company: Join a well-established property services business in Bristol with a great team culture.
- Benefits: Enjoy a pension scheme, annual leave options, and opportunities for career growth.
- Why this job: Make a difference in people's lives while working on big projects in a supportive environment.
- Qualifications: Experience in social housing or as a Tenant Liaison Officer is essential.
- Other info: This role offers a chance to work closely with a dedicated customer service team.
The predicted salary is between 24000 - 42000 £ per year.
We are currently working with an established property services business within Bristol who are looking to add to their great team. Within this role you will be making a direct difference to the quality of peoples lives. If you are an experienced Tenant Liaison Officer/ Housing Officer or working within Social Housing please apply bellow. Tenant Liaison Officer Salary: £30,000 – £35,000 Location: Bristol As a Tenant Liaison Officer, you will be: Main point of call for all escalated resident queries and complaints. Investigating and resolving all formal complaints, working closely with the team. Liaising regularly with tenants to ensure all complaints are dealt with, ensuring they are updated on works progress. Reducing the number of formal complaints being raised, preventing any issues. Liaising with tenants to arrange work appointments. Working closely with the customer service team, achieving team targets as well maintaining productivity for individual targets. To be successful in this Tenant Liaison Officer role, you will need to: Be an experienced Tenant Liaison Officer/ Housing Officer/ Social Housing Background Be experienced in social housing or have worked on a social housing contract. Strong written, oral and interpersonal skills. The benefits of this Tenant Liaison Officer role are: Pension Scheme Buy / Selling of Annual Leave Great team environment. Big projects to get involved in. Career progression opportunities. If you would like to apply for this Tenant Liaison Officer role please apply here or send your CV to or call 07488 866 705 TPBN1_UKTJ
Tenant Liaison Officer employer: Niyaa People Ltd
Contact Detail:
Niyaa People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarize yourself with the local housing policies and regulations in Bristol. This knowledge will not only help you understand the challenges tenants face but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local housing events or join relevant online forums to connect with others in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare specific examples from your past experiences where you successfully resolved tenant complaints or improved tenant relations. Being able to share these stories will highlight your skills and suitability for the role.
✨Tip Number 4
Research the property services business you are applying to. Understanding their values, mission, and recent projects will allow you to tailor your approach and show how you can contribute to their team.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Tenant Liaison Officer or in social housing. Focus on relevant skills and achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving residents' lives. Mention specific experiences where you successfully resolved complaints or improved tenant relations.
Highlight Communication Skills: Since strong written and oral communication skills are essential, provide examples in your application that demonstrate your ability to effectively communicate with tenants and resolve issues.
Showcase Team Collaboration: Emphasize your experience working in teams, especially in customer service or housing environments. Mention how you contributed to team goals and maintained productivity.
How to prepare for a job interview at Niyaa People Ltd
✨Show Your Experience
Make sure to highlight your previous experience as a Tenant Liaison Officer or in social housing. Be prepared to discuss specific situations where you successfully resolved tenant complaints or improved tenant relations.
✨Demonstrate Communication Skills
Since strong written and oral communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle a difficult tenant situation, so think through your responses.
✨Understand the Company Culture
Research the property services business you’re interviewing with. Understanding their values and team environment will help you tailor your answers and show that you’re a good fit for their culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
