Account Coordinator
Nexus People About the role
Location: Runcorn
Pay Rate: £28.5k per year
Shifts: Monday to Friday (07:00 - 15:00)
Are you looking for an exciting new opportunity? Nexus People are looking for an Account Coordinator for an immediate start in Runcorn!
As an Account Coordinator, you will have the ability to work alone or as part of a team within a warehouse environment and an office. Previous experience in the role would be welcomed.
Employee Benefits:
- Competitive Pay Rates: £28.5k per year
- Immediate Starts: Begin earning immediately
- Weekly Pay: Payday every Friday
- Flexibility: Element of flexibility within working hours
- Opportunities: Opportunity to progress to an Account Manager
Roles & Responsibilities:
- Reporting to the team senior account manager
- Performing site check-ins on staff
- Monitoring performance of staff
- Entry of daily hours
- Creating daily staff plans
- Dealing with any client or worker requests
- Inputting data into the database
- General office duties (photocopying, scanning etc.)
- Managing the availability pool
- Leading site tours for the candidates
- Compliance checks
- Building relationships with the client
The role may require other duties, such as potentially travelling to another site for training.
About you:
As with any coordinator position, a good level of customer service is important, and you should have a keen eye for detail. An interest in Health and Safety would be great, and as stated, previous experience in the role would be welcomed. If you are keen to take on a new challenge and start earning money, we would love to hear from you.
As the site is located in Runcorn you would need to be able to get there yourself, so please bear this in mind when applying. You will be a UK resident and will be able to travel to and from the site for your shift. We are unable to assist with VISA applications and cannot assist with relocation.
Interested? If you are looking for a new, full-time opportunity, why not click to apply today?
Your tasks
Coordinate accounts, manage staff performance, and handle client requests in a dynamic environment.
Your profile
Customer service skills and attention to detail are essential; previous experience is a plus.
What's also included
Earn £28.5k per year, enjoy weekly pay, and flexible working hours.
Tech stack & ways of working
Account Coordinator employer: Nexus People
Nexus People is an excellent employer, offering a dynamic work culture that prioritises flexibility and employee growth. As a Remote MHE Trainer, you will benefit from competitive pay and the opportunity to make a meaningful impact across various locations in the UK, all while enjoying a supportive environment that values your expertise and development.
Your perspectives
Kickstart your career with immediate starts and potential progression to Account Manager.
StudySmarter Expert Advice
Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nexus People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nexus People before they even post them.
Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills
In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nexus People
Your cover letter is your chance to shine! Tell us why you want to work at Nexus People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills
If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills
Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nexus People!
How to prepare for a job interview at Nexus People
Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
