At a Glance
- Tasks: Provide expert HR advice and manage complex employee relations cases.
- Company: Join a well-established organisation with a supportive HR culture.
- Benefits: Competitive salary, generous holiday allowance, and employee discounts.
- Other info: Enjoy a hybrid work model and opportunities for professional growth.
- Why this job: Make a real impact by guiding managers through complex HR challenges.
- Qualifications: Experience in HR casework and strong knowledge of UK employment law.
The predicted salary is between 35000 - 45000 £ per year.
An exciting opportunity has arisen for an experienced HR Case Manager to join a well-established and growing organisation, supporting managers across the wider group through a centralised HR advisory function. This is a telephone-based advisory role, where you’ll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. You’ll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes.
The Role
- Provide professional, proactive HR advice via telephone and written communication to managers across the business.
- Take ownership of the compliance and checks regarding Right to Work processes.
- Take ownership of long-term absence cases.
- Manage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concerns.
- Support and guide managers through investigations, hearings, appeals, and suspensions.
- Review and advise on investigation reports, outcome letters, and formal documentation.
- Ensure all cases are handled in line with employment law, best practice, and internal policies.
- Coach and support managers to build confidence and capability in people management.
- Maintain accurate records using a case management system, ensuring cases are progressed efficiently and within SLAs.
- Work collaboratively with HR colleagues to ensure consistency and best practice across the function.
About You
- Proven experience managing complex HR/ER casework.
- Strong knowledge of Compliance Right to work checks.
- Strong, up-to-date knowledge of UK employment law.
- Confident communicator with the ability to influence and challenge at all levels.
- Able to take a pragmatic, commercially focused approach to problem-solving.
- Comfortable working autonomously while managing multiple priorities.
- Strong attention to detail with excellent organisation and diary management skills.
- Experience coaching and developing managers is highly desirable.
- CIPD Level 5 or above (or equivalent) is preferred.
What’s on Offer
- Competitive salary package.
- Generous holiday allowance (including bank holidays).
- Employee discount schemes.
- Onsite facilities including parking and subsidised dining.
- Long service and recognition schemes.
- Supportive and collaborative HR environment.
HR Case Manager employer: New Ventures Recruitment Ltd
Join a dynamic and supportive organisation as an HR Case Manager in Deeside, where you will thrive in a collaborative work culture that values employee development and well-being. With competitive salaries, generous holiday allowances, and onsite facilities, this role offers a unique opportunity to make a meaningful impact while enjoying a balanced work-life environment. Embrace the chance to grow your HR expertise in a fast-paced setting, all while being part of a team that champions fairness and best practices in employee relations.
Contact Details:
New Ventures Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HR Case Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common HR scenarios. Think about how you'd handle complex employee relations issues and be ready to share your insights. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your knowledge of UK employment law during interviews. Brush up on recent changes and be prepared to discuss how they impact HR practices. It’ll show you’re on top of your game!
✨Tip Number 4
Apply through our website for the best chance at landing that HR Case Manager role. We love seeing candidates who are proactive and engaged with our company. Let’s get you on board!
We think you need these skills to ace HR Case Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the HR Case Manager role. Highlight your experience with complex employee relations matters and any relevant qualifications, like your CIPD Level 5.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed HR cases and supported managers in the past.
Showcase Your Communication Skills:Since this is a telephone-based advisory role, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to influence and challenge effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at New Ventures Recruitment Ltd
✨Know Your HR Stuff
Make sure you brush up on your knowledge of UK employment law and compliance, especially around Right to Work processes. Being able to confidently discuss these topics will show that you're not just familiar with the basics but can handle complex HR issues.
✨Practice Your Communication Skills
Since this role involves a lot of telephone-based advisory work, practice articulating your thoughts clearly and concisely. You might want to do mock interviews or even record yourself to see how you come across. Remember, confidence is key!
✨Showcase Your Case Management Experience
Be ready to discuss specific examples from your past where you've managed complex ER cases. Highlight your approach to problem-solving and how you’ve supported managers through challenging situations. This will demonstrate your capability and experience in the field.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their HR practices, team dynamics, and how they support their employees. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
