At a Glance
- Tasks: Deliver top-notch support to B2B customers and manage orders with precision.
- Company: Join a friendly team at a globally recognised brand in Hook.
- Benefits: Competitive salary, performance bonuses, and a supportive workplace culture.
- Other info: Structured onboarding and excellent career growth opportunities await you.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in B2B customer service and proficiency in SAP and Salesforce.
The predicted salary is between 31500 - 38500 £ per year.
Are you a skilled customer service professional?
We are looking for an efficient, detail-orientated Customer Service Representative to join our team in Hook on a 12-month fixed-term contract (covering maternity/parental leave).
In this role, your key priority will be delivering excellent support to our B2B customers—handling incoming enquiries, managing orders, and ensuring high-quality service through every interaction.
- What You’ll Do
- Customer Interaction: Serve as a friendly, professional main point of contact for existing and prospective B2B clients via phone and written correspondence.
- Order & Account Management: Process customer orders, manage account records, and keep data updated using SAP and Salesforce.
- Query & Complaint Resolution: Respond to client enquiries efficiently, troubleshoot order issues, and resolve customer complaints with empathy and accuracy.
- Service Quality: Ensure high standards of customer satisfaction while consistently adhering to company KPI service levels.
- Process Enhancement: Provide feedback and suggestions on how we can continually improve the customer experience.
- What You’ll Need (Essential Requirements)
- Proven Customer Service Background: Strong experience in a B2B customer-facing or client support role.
- Hands-on Systems Experience: Must have working experience with SAP (ERP) and Salesforce (CRM), along with proficiency in MS Office.
- Excellent Communication Skills: A high standard of written and spoken English is essential: additional languages (French, Spanish, Italian, German) would be a plus.
- Customer-Centric Mindset: Dedicated to solving client problems and building positive working relationships.
What We Offer
- Structured Onboarding: Dedicated support and a comprehensive handover to help you settle into the role.
- Supportive Workplace: A friendly team with a strong sense of togetherness, where your contributions and ideas are valued.
- International Product Distribution: Work with a globally recognised brand and high-quality product range.
- Modern Workspace: A well-equipped office environment based in Hook.
- Competitive Package: £30,000 base salary + performance-related bonus.
If you have a passion for customer service along with practical SAP and Salesforce experience, we’d love to hear from you!
Neutrik (UK) Ltd.
- Form One, Bartley Wood Business Park
- Hook RG27 9XA
- Contact: Magdalena Bordino (Magdalena. Bordino@neutrik. com)
This position is based at our Hook office, with on-site presence expected at least four days per week. Please apply only if you live within a reasonable commuting distance of Hook.
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Customer Service Representative (12-Month Fixed Term) in Hook employer: Neutrik EMEA
Neutrik EMEA is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive customer solutions and contribute to meaningful projects. With a strong focus on professional development, team members have ample opportunities for growth and skill enhancement, all while enjoying the vibrant community of Hook and the dynamic EMEA region. Join us to be part of a forward-thinking company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (12-Month Fixed Term) in Hook
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Neutrik EMEA.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Neutrik EMEA. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative (12-Month Fixed Term) in Hook
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Neutrik EMEA.
How to prepare for a job interview at Neutrik EMEA
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Neutrik EMEA's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Neutrik EMEA offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
